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Our Clients

Strength through strategic partnership

Webhelp works hard to build strong and strategic relationships with our clients. Through shared risk and reward contracting, we are jointly working towards performance, transformation or financially driven objectives.

The value we offer is tangible; partners measure our success in reduced costs, increased revenue, improved customer advocacy and through greater customer experience.

Meet the clients who are enjoying an engineered approach to outsourcing.


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Symantec
Cisco
Groupe le Duff
CSF
SFR
We handle subscription services for SFR, as well as billing and customer service across multiple channels.
Logitech
OKI
easyJet
Bouygues
Webhelp provides inbound customer service in a range of areas, including billing, and outbound telesales.
Shop Direct
Through our strategic partnership with the UK’s largest multi-brand digital retailer, we provide customer service, financial services, technical support and inbound sales and orders services. Our pe
Smart RX
First Utility
Webhelp provides telephone-based customer service for this leading energy company.
Panasonic
Zadig & Voltaire
Banque Accord
Cooperative Energy
We offer customer service and sales solutions to this energy company. Our people serve Cooperative Energy customers across multiple channels: voice, webchat and e-mail.
SVP
Sky
Webhelp operates as a strategic partner with Sky, handling a wide range of customer service areas. These include customer retention and value promotion, technical support for Sky TV, billing across al
Vodafone
As strategic partners, we run the customer service areas for Vodafone. Supplied across multiple channels, these services include billing support, general assistance and retentions. We also handle both
Xerox
EE
Deutsche Telekom
Boots
Webhelp provides a 24/7 facilities management service to all Boots stores: managing fault logging and actions, scheduled maintenance requirements and contractor administration. We liaise with contract
QuestFactory
Post Office Ltd – Travel Insurance
Using the Unified Agent Desktop (UAD) system, Webhelp operates various types of support to this financial services provider. These include customer service, renewals, sales, complaints, compliance and
Viking – an Office Depot company
Our B2B services for Office Depot cover both voice and online channels. Webhelp provides customer service, sales, cross- and upselling and account management to this leading office supply chain.
France Galop
Infopro Digital
Asus
C Discount
We provide customer support for the entire online retail process, including order taking and updates on delivery status.
Microsoft
Webhelp provides antipiracy services to Microsoft via telephone, webchat and email.
Wonderbox
Ventadis
Sage
Citrix
Lenovo
Webhelp provides outbound inside sales services to Lenovo, using email, webchat and telephone.
Direct Energy
Toshiba
Samsung
We run different services for Samsung: Webhelp Enterprise Sales Solutions provides inside sales services via outbound calls, webchat and email. Our customer support department handles inbound calls an
Wolters Kluwer
Coach NY
Marc Jacobs
Michael Kors
SAF
Liu Jo
Guess
Alstom
Closed
La Poste
We provide customer assistance for different areas of LaPoste, which offers a range of services from insurance to parcel delivery.
Jimmy Choo
Munich
Pretty Ballerinas
Agatha Ruiz de la Prada
Lola Cruz
Conforama

News & Insights

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What’s Ahead for CX in 2019? David Turner recently outlined his thoughts on 2018, in particular the recent highlights for Webhelp and some of his ideas on the road ahead for customer experience in 2019. I also want to look ahead to 2019, but taking a slightly different angle to the usual ‘top trends to look out for’ as featured in many business journals. At present, most of the...

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Group Central Service Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

Webhelp’s Group Central Service (GCS) team has been recognised at the leading global customer experience firm’s annual Star Awards ceremony in India. Webhelp’s ‘Recognition of Excellence’ award was created to recognise a Webhelp team that was either created to achieve a goal and managed...

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Sky Team Receives Recognition Of Excellence At Webhelp India’s Annual Star Awards

India’s Sky Operations team has received leading global customer experience firm Webhelp’s “CEO Special Recognition Award” at Webhelp India’s annual Star Awards ceremony. The CEO Special Recognition Award was set up in 2015 to recognise an individual or a group of people that the...

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B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
Post Office Limited®

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