Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Technology Enablement

Webhelp’s position as a BPO technology enabler stems from one key goal: to give our clients exactly what they need. Technology enablement is part of our Solution Design proposition, but it also sits alone as a key driver of success across the board.

BPO Technology Enablement

Services_Consulting_TechnologyEnabler

Leading Technologies and Infrastructures

Leading technology doesn’t always have to be new technology – sometimes it’s the tools that your business has used for years. If large-scale change doesn’t align with your business goals, then we can help you make the most of the solutions you have.

If you want to transform how you are using technology to serve your customers, we have off-the-shelf solutions ready and waiting. Years of expertise in the technology, solution design and customer experience areas have led to the creation of a range of tools and solutions that can be tailored specifically to you.

Part of our role as a technology consulting partner centres on integrating solutions with you. If you want to implement full-scale change, technology enablement can be part of that. On the other hand, if you need your technology solutions to work with current processes, we can ensure that they do – and that the transition is seamless.

Client-driven IT and Security Solutions

Webhelp’s role as a technology enabler works as part of a wider BPO initiative, where our solutions are designed to fit into your overall design for people, processes and technology. All of our solutions are highly scalable and tailored to your business goals and customer experience needs. We place a high value on availability, scalability, redundancy and continuity.

Integrity and confidentiality are a high priority for us, as they are for our clients and your customers. We maintain ongoing dialogue and consultation with your in-house team to ensure everything exceeds your industry security standards.

Global and Local IT Expertise

As a company that extends across the world, Webhelp considers both global and local expertise crucial to technology enablement. We invest in local expertise across all of our offices and experience hubs, making the best possible use of local knowledge.

On a global level, Webhelp prioritises software development and networking that enables seamless communication. Our best talents work together on the latest innovations, bringing insights from several countries to each project. The results can benefit global organisations, but they also play a valuable role in the success of smaller companies – particularly those with a diverse, if diminutive, client base.

Investment in Future Technology

While recognising the importance of your existing solutions, Webhelp’s role as a solution designer necessitates a strong investment in the future – particularly in pioneering technology.

Part of our role is integration. Another part is solution finding – identifying the best new tools on the market and using them to engineer the ideal customer experience. As an early innovator in areas like CRM strategies, live chat, social media sales and demand optimisation, Webhelp is ideally positioned to implement the right new technology for your business needs, with an ongoing view to integration, development and seamless change.

To learn more about Webhelp’s role as a technology enabler, or how it links to our work in solution design, get in contact with our regional expert.

Contact the Webhelp

Technology Enablement Team

Contact us
Contact

London

48-49 St James Street
London
SW1A 1JT
United Kingdom
(+44) 1324575000

News & Insights

Service Provider
Solution Designer
Technology Enabler
Blog
12 trends of CX for 2020

As the countdown to Christmas continues, David Turner CEO for Webhelp UK, India and South Africa, looks at 12 themes that will be trending in CX for the coming year and looks back on a very successful year. My personal highlight for 2019 was the sheer number of new brands that we were able to bring into the business. It’s always a pleasure to reflect that so many market leaders have...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Record breaking awards year for Webhelp

The votes are done and dusted, the yeas and nays have been counted and the results are in! The Customer Experience Awards season has now drawn to a close and we are happy to announce some excellent news for the UK, India and South Africa team here at Webhelp. Across all the regions, our...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

  The Webhelp Disruptor Series. Be part of it!   This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. Find out consumer attitudes towards AI and automation and read expert views...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook