Success through Service for a Leading Office Supply Company
Consolidation is the necessary first step that will allow for a transformation of customer engagement capability in line with rapidly changing customer demands. But for most multi-national organisations, language presents the most significant barrier to consolidation and sourcing multiple languages in only a handful of global locations is a considerable challenge.
By contracting with an OSP that has true international reach, it becomes possible to transfer much of the risk. International OSPs have the established disciplines and processes that allow them to enter a new location early and realise its service potential quickly.
We explore in this paper how you can expect your OSP to keep your location options open.
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