Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK wins Mobile by Sainbury’s Contract

News
24th July 2013

One of the UK’s largest customer experience providers – Webhelp UK – has won a significant new contract with Mobile by Sainsbury’s.

Mobile by Sainsbury’s will offer Nectar points on packages, handsets and accessories. The mobile network will be run as a joint venture between Sainsbury’s and Vodafone.

The two year, multi-channel, contract will involve advisors based at Webhelp UK’s Warrington site handling pay as you go customer calls and emails on behalf of Sainsbury’s new mobile phone network venture.

Mobile by Sainsbury’s is the latest in a number of new client wins for the company this year, including contracts secured with PhotoBox and NOWTV, as the company’s strategy for growth gathers pace.

Mike Purvis, Sales & Marketing Director at Webhelp UK, said: “Mobile by Sainsbury’s is an exciting brand for the Webhelp UK team to be working with. The breadth of our Mobile sector experience along with our focus on insight-led solutions will ensure we continually deliver the best possible customer service to Mobile by Sainsbury’s customers at a competitive cost to serve. Our focus on delivering excellent customer experience by reducing customer effort, integrating channels and applying appropriate next best action strategies at an individual customer level is clearly a winning formula” 

Mobile by Sainsbury’s Marketing Director, Emma McLaughlin, said: “Mobile by Sainsbury’s is delighted to be working with Webhelp UK in delivering a great experience for our customers.”

Webhelp UK, which was formerly known as Webhelp UK was acquired by Webhelp Group earlier this year, creating one of the largest customer experience providers in Europe, with revenues in excess of 370m Euros, 35 centres employing 17,000 people.


admin
Article by: admin

News & Insights

Service Provider
Solution Designer
Technology Enabler
Blog
How emotion can take customer satisfaction to the next level

Author: Helen Murray, Webhelp Chief Customer Solutions Officer As we prepare to release our new Whitepaper on the importance of humanising business and creating positive emotional connections, Helen Murray, Webhelp Chief Customer Solutions Officer, looks at the current research and why keeping your customers ‘Very Satisfied’ is still not good enough! In this digitised consumer world,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

  The Webhelp Disruptor Series. Be part of it!   This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. Find out consumer attitudes towards AI and automation and read expert views...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook