- Customer Experience and Contact Centre Services
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Webhelp UK has welcomed new customer experience professionals to the team in their sites in Glasgow and Greenock after they succeeded in a careers challenge set by Inverclyde Council.
Hollie McAndrew, Megan Shelton and India Dodge-Forder secured their new positions having succeeded in Â‘The RecruitÂ’, a unique learning project that pits young people from Inverclyde head to head in a competition to secure their first foot on the career ladder.
They secured their new positions having succeeded in Â‘The RecruitÂ’, a unique learning project that pits young people from Inverclyde head to head in a competition to secure their first foot on the career ladder.
This year 29 students took part in the programme in the aim to work for one of nine local employers across Inverclyde. Putting in 400 hours over a 10 week period they were each put through their paces with a series of tasks and corporate challenges designed to develop key business, team work and communication skills.
Webhelp UKÂ’s corporate challenge saw students visit the Scottish Engineer Training Centre where they were given hands-on experience of working life at Webhelp. The potential recruits were given the opportunity to try out their skills in a range of roles from engineering and maintenance to sales and customer experience management.
2014 was the second year Webhelp participated in The Recruit, and last yearÂ’s selected recruits Joseph McBride, 17, from Gourock and Jonathon Nelson, 17, from Port Glasgow, are both continuing to enjoy careers with the company.
WebhelpÂ’s involvement in The Recruit project is co-ordinated by GlasgowÂ’s Operations Manager; David Cooper. David said:
Â“Being involved in the greater Glasgow community is a key objective for Webhelp and we see increased engagement with our people when we welcome new talent through the door.
Â“The Recruits will make an excellent addition to our team and we are all very pleased to be welcoming them on board. They all showed determination, a willingness to learn and a professionalism throughout the process and I have no doubt this will continue as they settle into their new roles.Â”
Better Service Process and Knowledge Manager, Suzanne Nichol, who works alongside David on the project, said:
Â“ItÂ’s fantastic to be part of this initiative. To be able to help young people gain work and life experience they would not perhaps otherwise be able to acquire brings a great sense of achievement for all of us at Webhelp.
Â“The talent we have seen has been wonderful and we look forward to working with them as they progress in their careers.Â”
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