Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event at the National Railway Museum in York.
The customer experience management companyÂ’s Â‘Star AwardsÂ’ are WebhelpÂ’s way of recognising the wealth of talent and flair it has across its UK teams.
This is the fourth consecutive year Webhelp has rolled out the red carpet with over 250 colleagues attending the gala dinner, including representatives from five of our clients.
Competition for the awards was stiff, with 207 Webhelp colleagues and four teams shortlisted across 11 categories, including the coveted award for Â‘Team of the YearÂ’ and distinguished Â‘The Making a Difference AwardÂ’, acknowledging the valuable charity and community work carried out by team members, outside of the business, throughout the year.
Nominated by their colleagues, the recognition programme offers shortlisted individuals the chance to win a cheque for Â£1,000 along with an illustrious Star Awards trophy and certificate.
The winning professionals were chosen by a judging panel made up of WebhelpÂ’s Executive Director team. There were vocal celebrations at the museum when the winners were announced. Taking home the prizes were:
- Rising Star of the Year: David Hoy, Contact Centre Associate, Kilmarnock
- Shining Star of the Year: Alan MacIntyre, Customer Experience Leader, Glasgow
- The Brightest Star of the Year: Matthew Clark, Business Trainer, Dearne Valley
- Team Leader of the Year: Steven Woodman, Team Leader, Derby
- Role Model of the Year in a Support Role: Lisa Huggins, HR Business Partner, Kilmarnock
- People Manager of the Year: Stephanie Lavelle, Senior Operations Manager, Warrington
- The Wow Factor: Jim Findlay, Insight Solutions Consultant, Falkirk
- Role Model of the Year in an Operational Role: Josie Colquhoun, Customer Experience Manager, Glasgow
- The I.C.U.R. Wow Award: Umair Tahir, Sales Ledger Assistant, Falkirk
- The Webhelp UK Team of the Year: Office Depot -212 – Zoe Bateman, Dearne Valley and Rothesay
- The Making a Difference Award: Karen McNicol, Customer Experience Leader, Glasgow
There was deserved praise and tributes to all those who were shortlisted, with the judges acknowledging the difficult job they had in determining one winner from each category.
Special acknowledgement was also made to the shortlisted colleagues in The Making a Difference Award. This accolade recognises those within the Webhelp UK team that have gone that extra mile, work tirelessly and selflessly to support and make a difference within their local communities or a chosen charity.
Karen McNicol a Customer Experience Leader based in Glasgow was crowned the winner for her generous work with the Glasgow City Mission, and as a result Webhelp has donated Â£1,000 to the charity. The award further recognises the other finalistÂ’s causes by donating Â£250 to each charity. These include the childrenÂ’s charity yipworld in Cumnock supported by William Cuthbert, Ardgowan Hospice in Greenock supported by Suzanne Nichol and Foley Court Retirement Home in Rothesay supported by Chris Park.
Webhelp Chief Executive, David Turner, acknowledged another exceptional year for the Webhelp Group, strongly supported by its UK teams.
Â“Webhelp has undergone a transformational period in the past year, expanding our footprint on two continents, adding to our client portfolio and continually upgrading our systems and how we operate. Our teams are a vital component in what we do and what we are able to offer and I believe it is very important that we take the opportunity to recognise this.
Â“A sincere congratulations not just to tonightÂ’s winners, but to all those nominated and our colleagues throughout the UK.Â”