Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK’S Customer Experience Academy creates over 40 new jobs for young people

News
16th December 2013

Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has created a further 43 new roles targeted towards young people, as part of its nationwide skills initiative for young jobseekers.

Webhelp’s Customer Experience Academy (CEA) was designed to bring career opportunities to young unemployed people, within the communities it operates in, who are finding it difficult to reach the first step on the career ladder.

The CEA gives vital pre-employment training to a growing number of job seekers who lack the necessary communication skills or experience to pass the standard entrance level of most employers.

Now in its second phase, 43 new Webhelp colleagues have not only completed the five week work skills course at Webhelp’s Customer Experience Academy, but also the company’s interview process.

These individuals are now not only employed full time by Webhelp UK, on standard terms and conditions, but are also supported through a 12-month modern apprenticeship.

The CEA graduates have gained a recognised Customer Service qualification to assist them in finding a job with a variety of other employers should they wish to diversify their careers in the future.

Webhelp UK has employed 12 new CEA advisors at its Glasgow site, 12 in Warrington, 10 in Dearne Valley and nine in Derby as part of the second phase of the Customer Experience Academy programme.

The company has already taken on 137 new employees through the Customer Experience Academy. In addition to those now employed by Webhelp, many have also gained employment in other sectors, such as retail, as a result of their new qualification.

Claire Croden, Head of Learning Innovation for Webhelp UK, said:

“Webhelp’s Customer Experience Academy has gone from strength to strength since launching our pilot scheme earlier this year. Phase two of the initiative has attracted over 40 new talented colleagues, who have already started a modern apprenticeship at our sites throughout the UK.
“Youth unemployment is a massive issue and more still needs to be done to create job opportunities. It’s great to be getting involved and playing our part in bringing employment to a part of our society which desperately needs it.
“I’m very proud that we’ve been able to turn the pilot Customer Experience Academy project into a nationwide campaign.”


admin
Article by: admin

News & Insights

Service Provider
Solution Designer
Technology Enabler
Blog
Infographic: Customer journey in a nutshell!

The customer journey is usually described as the complete sum of experiences that customers travel through when interacting with a company and brand. In plain terms, a customer journey is just the road map a customer takes to an action point (usually a purchase). It can also identify the point at which people lose interest or what brings them back to the brand – which is sometimes more...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

  The Webhelp Disruptor Series. Be part of it!   This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. Find out consumer attitudes towards AI and automation and read expert views...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook