Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK’s 212 Team wins top industry award

26th September 2014

Webhelp UK’s ‘212 Team’ took the UK Customer Experience Awards 2014 to new heights last night as it scooped an acclaimed industry award in the ‘People – Best Customer Experience: Team – A Whole New Level’ category.

The ‘212’ customer experience professionals, based in our Rothesay and Dearne Valley sites, fought off steep competition by Barclaycard ViP Spain, First Data, Scottish Water and Visa Europe to come out on top.

Now in their fifth year, the awards celebrate and reward excellence in customer experience and support organisations and businesses that wish to promote an exceptional customer experience.

The Webhelp ‘212 Team’ enriched the lives of everyone involved in the  campaign by leading the way in driving customer satisfaction and employee engagement.

The concept behind the team’s name comes from a very powerful and natural resource – water.  At 211° water is hot, at 212° it boils creating steam which can power a locomotive.  By applying that extra degree of effort Webhelp UK believes that great results can be achieved and this award win recognises the great success the team has had with delivering the ‘ultimate customer experience’.

The judges were impressed with Webhelp’s customer centric culture and innovative approach in its efforts to lead the way in customer satisfaction and employee engagement.

Finalists in each of the categories presented their entry to a team of Judges at ExCeL London yesterday morning, 25 September 2014, and the winners were announced throughout the afternoon.

Zoe Bateman, Gary Harvey and Laura Marjai presented the entry and attended the ceremony to accept the award.  Zoe said:

“What an Amazing Experience, I will never forget the ‘winning feeling’ and as a team we all stood proud on the stage representing Webhelp!  It was great to be part of an event where I met so many people who are as passionate about customer experience as I am.

“I look forward to continuing to share the 212 Experience with all.”

Sales & Marketing Director at Webhelp UK, Mike Purvis, said:

“The opportunity to showcase and gain recognition for our hard work and outstanding customer experience results has led to this great news, which further adds to the numerous awards already won this year. Congratulations to the ‘212 team’.

Webhelp is internationally renowned for its innovative approach to customer experience management and this is largely down to the quality of our teams.”


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
The importance of the human touch in customer experience

Author: David Turner, CEO, Webhelp As new technology drives a sea change across the customer experience sector, it is important to evaluate how the public honestly values personal interaction as a service need. Webhelp conducted research with the polling experts YouGov asking 2,000 British adults for their thoughts on Artificial Intelligence (AI) and how it might change the way that brands...

News
Ten Heart-Warming Calls Show Why Consumers Prefer Human Customer Service

Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions   4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...

News
British consumers say impact of artificial intelligence will not be positive

44% do not think Artificial Intelligence will impact them positively in any way and 52% say it will make dealing with brands more impersonal  4 April 2019 Large majorities of British consumers prefer dealing with humans over automated services for everything from querying a bill (85%) and...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Case Studies
Post Office Limited®

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook