FALKIRK, July 13, 2016 – Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe.
The contract will see Webhelp handling the day to day management of the customer voice, email and whitemail communications for around 400 of Unilever’s consumer brands from sites in the UK, France, Germany, Netherlands and Italy.
Olivier Duha, co-founder of Webhelp said: “This is a terrific contract for Webhelp and it is a real coup for us to be able to add such an illustrious brand name as Unilever to our growing list of leading global clients. Webhelp’s ability to offer a consistently high quality customer experience across a wide range of geographies and languages has been a key factor in our ability to secure this contract with Unilever.”
Michael Zarri, European CEC Lead for Unilever, said: “We are committed to ensuring our consumers can enjoy great levels of service whether they are contacting us with a query or a complaint across all channels. We have chosen to partner with Webhelp because we believe their values align with ours and they have the ability to deliver excellent consumer engagement services across their European estate. This gives us the confidence that our consumers will have a great experience wherever they are based.”
This latest contract win follows a period of exciting and sustained growth for Webhelp. In the last 12 months the outsourcer has secured partnerships with online retailing giant, Shop Direct and leading European low cost airline, easyJet, among others. There have also been a number of recent acquisitions made possible by the support of new major shareholder, investment fund, KKR, including the recent purchase of top Scandinavian firm Go Excellent.
Webhelp has seen revenues grow by 250% in the last four years and turnover in 2016 is expected to top US$1bn.