Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp recognised as Major Contender in Everest Group’s Contact Centre Outsourcing Report

Webhelp has been acknowledged as a Major Contender in the global customer experience market, in the new Everest Group’s Contact Centre Outsourcing Report – Service Provider Landscape with PEAK Matrix™ Assessment 2014. The leading customer experience solutions provider was recognised as one of five ‘Star Performers’ during the past year based on year-on-year movement on Everest Group PEAK (Performance, Experience, Ability, Knowledge) Matrix™.

Based on an appraisal of contact experience companies’ performance in 2013, the accolade recognises a period of rapid growth and notable success for Webhelp which has continued throughout 2014 where significant client wins have seen revenues increase by 19.7 per cent and headcount grow from 15,292 to more than 22,000.

The addition of new clients including telecoms provider EE, and expansion into South Africa with the opening of two new sites has seen an additional 6,700 new team members join Webhelp in the nine months since the January 2014 appraisal. Meanwhile, further expansion and the recent acquisition of international Business Process Outsourcing firm, FDI, are expected to show further improvements to the group’s position when the PEAK Matrix assessment for this year is published in mid-2015.

The latest in a succession of industry accolades, the PEAK Matrix listing also follows Webhelp’s recent shortlisting in three categories at the Contact Centre Association Global Excellence Awards and its ‘Innovation award for interactive intelligence’ from the Professional Planning Forum earlier this year.

David Turner, Webhelp UK CEO, said:

“The PEAK Matrix assessment is a widely regarded international analysis of industry performance.

“As a fast growing, ambitious business, being recognised as a Star Performer in the global customer experience industry is a significant accolade for Webhelp, and one we plan to build on as we continue to expand our client base and operations both in the UK and internationally. It also confirms that our approach to insight based transformational solutions, for our clients, that reduces operating costs and improves revenues and customer advocacy is what the market needs.

A preview of the full report is now available to download from the Everest Group website.

 


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Webhelp Enterprise CEO. What are the new challenges in the sale of B2B products and services? First of all, a first observation: "cold" contact is largely over in B2B. Call campaigns are no longer launched on...

Whitepaper
AI and Automation: Improving the Customer Experience

This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. In this paper we hope to dispel some myths around automation and Artificial Intelligence (AI) and also to outline the most effective ways that...

News
Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised £2,119.96 for ultra-athlete and cystic fibrosis warrior Josh Llewellyn Jones through a virtual cycle from Larbert to Guragon in India. On January 31st 2019 staff from across all the Webhelp UK,...

News
Group Central Service Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

Webhelp’s Group Central Service (GCS) team has been recognised at the leading global customer experience firm’s annual Star Awards ceremony in India. Webhelp’s ‘Recognition of Excellence’ award was created to recognise a Webhelp team that was either created to achieve a goal and managed...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook