Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp recognised as Major Contender in Everest Group’s Contact Centre Outsourcing Report

News
2nd October 2014

Webhelp has been acknowledged as a Major Contender in the global customer experience market, in the new Everest Group’s Contact Centre Outsourcing Report – Service Provider Landscape with PEAK Matrix™ Assessment 2014. The leading customer experience solutions provider was recognised as one of five ‘Star Performers’ during the past year based on year-on-year movement on Everest Group PEAK (Performance, Experience, Ability, Knowledge) Matrix™.

Based on an appraisal of contact experience companies’ performance in 2013, the accolade recognises a period of rapid growth and notable success for Webhelp which has continued throughout 2014 where significant client wins have seen revenues increase by 19.7 per cent and headcount grow from 15,292 to more than 22,000.

The addition of new clients including telecoms provider EE, and expansion into South Africa with the opening of two new sites has seen an additional 6,700 new team members join Webhelp in the nine months since the January 2014 appraisal. Meanwhile, further expansion and the recent acquisition of international Business Process Outsourcing firm, FDI, are expected to show further improvements to the group’s position when the PEAK Matrix assessment for this year is published in mid-2015.

The latest in a succession of industry accolades, the PEAK Matrix listing also follows Webhelp’s recent shortlisting in three categories at the Contact Centre Association Global Excellence Awards and its ‘Innovation award for interactive intelligence’ from the Professional Planning Forum earlier this year.

David Turner, Webhelp UK CEO, said:

“The PEAK Matrix assessment is a widely regarded international analysis of industry performance.

“As a fast growing, ambitious business, being recognised as a Star Performer in the global customer experience industry is a significant accolade for Webhelp, and one we plan to build on as we continue to expand our client base and operations both in the UK and internationally. It also confirms that our approach to insight based transformational solutions, for our clients, that reduces operating costs and improves revenues and customer advocacy is what the market needs.

A preview of the full report is now available to download from the Everest Group website.

 


admin
Article by: admin

News & Insights

Service Provider
Solution Designer
Technology Enabler
Blog
Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew Hall, Director of Strategic Engagements, Webhelp UK region, takes a look at how this is having an impact on the evolving customer engagement landscape. The onset of COVID-19 has made it imperative for many of us to live and breathe on digital platforms. As this...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner Our response to the Covid-19 crisis ensures the continuity of our business for our people, our clients and their customers. We face an unprecedented time of disruption and uncertainty. From individuals, to families, to companies, we have all...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
Emotion: Establishing emotional connections with customers: What brands need to know

The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Click here to download Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook