Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp feature – BBC Radio Derby

Qamer Hussain, our Derby-based Customer Experience Manager, recently spoke to local broadcaster BBC Radio Derby on the challenges of working during Ramadan and what measures Webhelp UK had taken to ensure colleagues were supported during this time. 

This year, Ramadan was particularly challenging for the Muslim community in the UK as it fell on the some of the longest and hottest days of the calendar.  

Wesley Mallin, a reporter at BBC Radio Derby, met with Qamer at our Pride Park site to find out what it was like for those who continued working whilst observing the fast. Qamer talked Wesley through his experience as well as the ways in which Webhelp UK supported its colleagues during the month of July. 

Qamer said one of the most helpful tools throughout Ramadan was the ability to keep the mind busy – which his role at Webhelp enabled him to do. He explained that the business was very supportive of colleagues allowing them to swap shift patterns and breaks to accommodate sleep and prayer times. 

You’ll hear more on the changes Webhelp made to assist teams over the fasting period and how this holy month sparked conversation between people of different backgrounds working at the Derby site.    


Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
Rewarding exemplary employment initiatives

Author: Anton Manley, Chief Client Officer, Webhelp The UK Employee Experience Awards, now in their 5th consecutive year, have been designed to recognise and reward exemplary employment initiatives and quality employee experience (EX). Here Chief Client Officer for Webhelp UK, Anton Manley, reflects on his time as Chair of the judging panel… Regular readers of our blogs will realise that...

News
Ten Heart-Warming Calls Show Why Consumers Prefer Human Customer Service

Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions   4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...

News
British consumers say impact of artificial intelligence will not be positive

44% do not think Artificial Intelligence will impact them positively in any way and 52% say it will make dealing with brands more impersonal  4 April 2019 Large majorities of British consumers prefer dealing with humans over automated services for everything from querying a bill (85%) and...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Case Studies
Post Office Limited®

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook