Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp reaches US$1bn turnover with acquisition of leading Scandinavian customer experience company

News
23rd June 2016

PARIS, June 23, 2016 – Leading global customer experience company, Webhelp, has today announced the acquisition of top Scandinavian customer relationship management firm, GoExcellent.

GoExcellent has nine centres employing 1,700 people across Sweden, Finland, Norway and Denmark and specialises in the technology, media and telecoms sectors. The company has enjoyed strong growth in recent years under the leadership of CEO, Terje Andreassen, and recorded a turnover of US$90m in 2015.

GoExcellent_logo

This acquisition is part of the Group’s strategy to actively pursue geographical expansion. It will allow Webhelp to offer its customers services in four new languages in the areas of customer experience where Webhelp is already widely recognised.

The deal is expected to be completed in August once all the relevant local antitrust approvals have been obtained. Webhelp will then have 90 centres across 27 countries employing 35,000 people. The turnover of the business in 2016 is expected to be US$1bn.

Olivier Duha and Frédéric Jousset, the two co- founders of Webhelp said:
“We are very excited about this acquisition and are delighted to be able to make this announcement today. GoExcellent is the best customer relationship firm in Scandinavia and the combination of their reputation in this region with our expertise for delivering great customer experience will greatly enhance our ability to offer our clients a seamless, quality experience across a greater range of languages and countries in Europe. This exciting development has been made possible by the support and belief of our new major shareholder, the investment fund, KKR.”

Terje Andreassen, CEO of GoExcellent said: “Through this acquisition GoExcellent will be part of a global company with the industrial strengths to support future development. Omnipresent digitalisation and rapidly changing customer behaviour changes the customer experience and the way we interact. Fuelled with Webhelp’s innovation strength and customer insights GoExcellent’s position in the Nordic region will be further strengthened.”


Webhelp
Article by: Webhelp

News & Insights

Service Provider
Solution Designer
Technology Enabler
Blog
12 trends of CX for 2020

As the countdown to Christmas continues, David Turner CEO for Webhelp UK, India and South Africa, looks at 12 themes that will be trending in CX for the coming year and looks back on a very successful year. My personal highlight for 2019 was the sheer number of new brands that we were able to bring into the business. It’s always a pleasure to reflect that so many market leaders have...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Record breaking awards year for Webhelp

The votes are done and dusted, the yeas and nays have been counted and the results are in! The Customer Experience Awards season has now drawn to a close and we are happy to announce some excellent news for the UK, India and South Africa team here at Webhelp. Across all the regions, our...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

  The Webhelp Disruptor Series. Be part of it!   This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. Find out consumer attitudes towards AI and automation and read expert views...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook