- Customer Experience and Contact Centre Services
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- Webhelp Enterprise
Webhelp has announced a 20 per cent drop in its energy consumption over the last four years.
Average monthly usage had reduced by 190,000kwh between January 2012 and June 2015, equating to a saving of 101 tonnes of carbon each month.
The announced figures come from an audit conducted across eight of Webhelp’s sites. The business now plans to roll this out across the rest of its estate.
Webhelp has committed to reducing its consumption by employing a range of energy saving tactics such as installing building management systems, applying enhanced technology to efficiently control motor speed in air conditioners and installing PC power management across a majority of its sites.
David Turner, CEO at Webhelp UK, commented on the company’s drive towards energy efficiency, and also stated the importance of providing appropriate energy-saving training to its staff.
He said: “We have committed to reducing our energy consumption through a number of ways and we are extremely proud of the results we have achieved over the last four years.
“By installing our intelligent building management systems we have given ourselves real time control over heating, ventilation and air-conditioning (HVAC) systems. Additionally, installing energy-saving technology to our air conditioners has reduced our fan speeds by 20 per cent delivering a 50 per cent energy saving.
“Employee engagement on energy management is another tactic which has helped control consumption, and we believe it is vital we provide our people with the appropriate tools and know-how to control and reduce their own energy usage.
“This significant decrease emphasises our commitment to energy saving – and we will strive to continue to become leaders in managing energy consumption and better our existing performance.”
Webhelp UK is part of the Webhelp Group; a global business process outsourcing provider that employs 30,000 people in 79 locations worldwide.
With 12 locations across the UK, which has its operational headquarters in Falkirk, Webhelp UK has grown its revenues by 112 per cent in the last four years.
In June 2013, Webhelp UK appointed Richard Carr as Environmental Co-Ordinator. On his appointment Richard began working with Resource Efficient Scotland, specifically to identify potential efficiency savings across each of its six Scottish customer experience sites.
After the completion of two site audits in Kilmarnock and Falkirk, the business has reported annual savings of £26,163 with a further £15,000 to be realised in future projects.
As well as looking to have further sites audited, Webhelp UK is also putting several members of staff through Resource Efficient Scotland’s Green Champions training course, enabling them to up-skill and improve their in-house knowledge.
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