Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

R Systems Europe Acquired by Webhelp Group

10th December 2014

The Webhelp Group, parent company of Webhelp UK, has today announced the acquisition of R Systems Europe. R Systems Europe provides knowledge intensive technical support, innovative support in logistics processes and CRM solutions. The company is headquartered in Enschede, Netherlands with a branch office in Metz (France), providing customer contact solutions in more than eighteen languages to international customers.

Webhelp, a leading international customer experience management organisation, has made a number of acquisitions over the past 18 months, including the acquisition of SNT (now Webhelp Netherlands) and HEROtsc (now Webhelp UK).

The acquisition of R Systems Europe is the first in the technical support niche. R Systems Europe will significantly boost the Webhelp profile in the consumer electronics segment with proven success in the shared services model and multilingual support from one location. 

David Turner, CEO Webhelp UK: “Our customers will benefit from the expertise in tech support and the software based solutions developed by R Systems Europe. With this acquisition, we extend our leading market position and strengthen our geographical footprint in the Netherlands to optimally service our current and future customers in more than 18 different languages.”

R Systems Europe will fall under management of Webhelp Netherlands; Gert-Jan Morsink will be named CEO and Thomas Blankvoort will join the management team in the capacity of business development. The local management team will remain in place to facilitate the growth opportunities and share knowledge of collective services and reverse logistics solutions.


Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Webhelp Enterprise CEO. What are the new challenges in the sale of B2B products and services? First of all, a first observation: "cold" contact is largely over in B2B. Call campaigns are no longer launched on...

Whitepaper
AI and Automation: Improving the Customer Experience

This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. In this paper we hope to dispel some myths around automation and Artificial Intelligence (AI) and also to outline the most effective ways that...

News
Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised £2,119.96 for ultra-athlete and cystic fibrosis warrior Josh Llewellyn Jones through a virtual cycle from Larbert to Guragon in India. On January 31st 2019 staff from across all the Webhelp UK,...

News
Group Central Service Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

Webhelp’s Group Central Service (GCS) team has been recognised at the leading global customer experience firm’s annual Star Awards ceremony in India. Webhelp’s ‘Recognition of Excellence’ award was created to recognise a Webhelp team that was either created to achieve a goal and managed...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook