Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Healthy growth reported by Webhelp UK

29th December 2011

Profits up and Chief Executive stresses Scotland’s leading contact centre company well placed for future growth.

Webhelp UK, Scotland’s biggest contact centre company has reported a robust set of year-end figures despite the current economic climate and the challenges of a highly competitive sector.

The company, an increasingly significant part of the UK business process sector, saw a healthy rise of a third in turnover in the year to March 2011. That moved from just over £47million in 2010 to just under £63million in 2011 as Webhelp UK made significant business wins and underlined the increasing benefits it is bringing to a growing client list.

The year also saw Webhelp UK increasing its EBITDA for the financial year to £5.4m – a rise of 32% per cent, with expectations that this will increase at a greater rate for the year ending March 2012.

It’s an impressive performance by the Larbert-based company as the figures include the considerable on-cost of setting up a new operation in Warrington following the establishment of a new, five-year strategic partnership with long-standing client Vodafone.

Said CEO David Turner: “These are an encouraging set of figures in a challenging economy. The year also saw the establishment of a strategic partnership with Vodafone which gives the company the commercial strength and confidence to continue to grow.

“The long-term benefits from that will have a significant and positive impact on subsequent years’ profitability.

“It’s evident that we are well placed for the future. We are now strategically repositioned at the value end of our market and can continue to grow over the next few years thanks to the talent, commitment and professionalism of our people.”

His confidence is backed by last week’s announcement that the company are to open a 700-strong centre in Derby on behalf of another blue-chip client, Sky.

This will be Webhelp UK’s ninth UK site. When operational early next year, it will take their employee numbers to well over 4500 – with the space and capacity for considerably more should Turner’s growth predictions prove justified.


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
How Gen Z will affect the Generation Game

As the Millennials move steadily into their 20s and 30s, their successor Generation Z is emerging as a global consumer force to be reckoned with. In preparation for our forthcoming Generations series Polly Ashdown, Marketing and Communications Director, examines what makes Gen Z so distinctive and how brands can capitalise on the opportunities they provide. Born into the age of the Internet,...

News
Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at...

News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook