Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Customer Experience in the Insurance sector – Infographic

There are several examples of organisations creating impeccable customer experiences for their customers, and the result of focussing on customer experience optimisation is evident. The John Lewis Partnership, among a few other customer-aware retailers, have recently demonstrated the benefits of implementing an omni-channel strategy, but how streamlined is the customer journey in the insurance sector? We’ve researched the industry in the UK as well as the customer experience provided by the top insurance providers and put together an infographic depicting the real challenges faced by the industry from an internal and external perspective. Internal challenges include organisations working in traditional silos, thus lacking the unified approach ideal omni-channel customer experience needs, as well as utilising customer data from the right touch points for the right purposes. External perspectives include the quality of service, cross-channel journey mapping and their impace on customer loyalty. Click on the link below or the image to view the infographic in full.

http://www.webhelp.com/uk/sites/default/files/pdf/insurance-infographic.pdf

Infographic on customer experience management in the insurance industry in UK


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
2019: Thought’s on what’s in store

What’s Ahead for CX in 2019? David Turner recently outlined his thoughts on 2018, in particular the recent highlights for Webhelp and some of his ideas on the road ahead for customer experience in 2019. I also want to look ahead to 2019, but taking a slightly different angle to the usual ‘top trends to look out for’ as featured in many business journals. At present, most of the...

News
Group Central Service Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

Webhelp’s Group Central Service (GCS) team has been recognised at the leading global customer experience firm’s annual Star Awards ceremony in India. Webhelp’s ‘Recognition of Excellence’ award was created to recognise a Webhelp team that was either created to achieve a goal and managed...

News
Sky Team Receives Recognition Of Excellence At Webhelp India’s Annual Star Awards

India’s Sky Operations team has received leading global customer experience firm Webhelp’s “CEO Special Recognition Award” at Webhelp India’s annual Star Awards ceremony. The CEO Special Recognition Award was set up in 2015 to recognise an individual or a group of people that the...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook