Retailers often ignore the need for a seamless omni-channel customer experience, focussing on upselling and cross-selling rather than the customer journey across channels. Following up on this article, which demonstrates why customers are unhappy with the service provided by most retailers, we’ve created an infographic highlighting the benefits of operationalising omni-channel strategies.
Click here to download infographic (PDF)
Guide: Operationalising omni-channel strategies (PDF)Â
The urgency for change and transformation is increasing in the post COVID landscape, and content moderation and management services have never been more important! This new Whitepaper looks at some of the pain points in the Dating application sector, the typical industry reaction, and the way towards a more comprehensive and game changing solution. Ensuring that users are safe from...
ReadNew research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...
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ReadParis, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...
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