Retailers often ignore the need for a seamless omni-channel customer experience, focussing on upselling and cross-selling rather than the customer journey across channels. Following up on this article, which demonstrates why customers are unhappy with the service provided by most retailers, we’ve created an infographic highlighting the benefits of operationalising omni-channel strategies.
Click here to download infographic (PDF)
Guide: Operationalising omni-channel strategies (PDF)Â
Webhelp’s Group Central Service (GCS) team has been recognised at the leading global customer experience firm’s annual Star Awards ceremony in India. Webhelp’s ‘Recognition of Excellence’ award was created to recognise a Webhelp team that was either created to achieve a goal and managed to so in the face of adversity, or a team that was brought together to achieve a short or long term...
India’s Sky Operations team has received leading global customer experience firm Webhelp’s “CEO Special Recognition Award” at Webhelp India’s annual Star Awards ceremony. The CEO Special Recognition Award was set up in 2015 to recognise an individual or a group of people that the...
Growing your fashion brand without having to worry about cash flow problems? This is the kind of service that Webhelp Payment Services and Lea Trade together propose to French and international fashion, footwear and accessories companies. Which companies are concerned? Whether set up...
Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...
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