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Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at a past campaign for one of the trail’s charities the Glasgow Children’s Hospital and the...

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Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

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Webhelp’s Disruptor Series reaches new heights

Webhelp hosted a sky-high event in London yesterday, as part of the year-long Disruptor series. This innovative series examines and identifies the major disruptors of CX and explores what brands need to do to compete and thrive in this rapidly changing marketplace. The executive roundtable...

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Ten Heart-Warming Calls Show Why Consumers Prefer Human Customer Service

Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions   4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...

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British consumers say impact of artificial intelligence will not be positive

44% do not think Artificial Intelligence will impact them positively in any way and 52% say it will make dealing with brands more impersonal  4 April 2019 Large majorities of British consumers prefer dealing with humans over automated services for everything from querying a bill (85%) and...

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Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised £2,119.96 for ultra-athlete and cystic fibrosis warrior Josh Llewellyn Jones through a virtual cycle from Larbert to Guragon in India. On January 31st 2019 staff from across all the Webhelp UK, South Africa and India sites were out in force to take part in their World Charity Cycle Challenge,...

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Group Central Service Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

Webhelp’s Group Central Service (GCS) team has been recognised at the leading global customer experience firm’s annual Star Awards ceremony in India. Webhelp’s ‘Recognition of Excellence’ award was created to recognise a Webhelp team that was either created to achieve a goal and managed...

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Sky Team Receives Recognition Of Excellence At Webhelp India’s Annual Star Awards

India’s Sky Operations team has received leading global customer experience firm Webhelp’s “CEO Special Recognition Award” at Webhelp India’s annual Star Awards ceremony. The CEO Special Recognition Award was set up in 2015 to recognise an individual or a group of people that the...

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