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Ten Heart-Warming Calls Show Why Consumers Prefer Human Customer Service

Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions   4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was afraid her baby might come before the cot she had ordered. Webhelp, one of the country’s leading...

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British consumers say impact of artificial intelligence will not be positive

44% do not think Artificial Intelligence will impact them positively in any way and 52% say it will make dealing with brands more impersonal  4 April 2019 Large majorities of British consumers prefer dealing with humans over automated services for everything from querying a bill (85%) and...

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Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised £2,119.96 for ultra-athlete and cystic fibrosis warrior Josh Llewellyn Jones through a virtual cycle from Larbert to Guragon in India. On January 31st 2019 staff from across all the Webhelp UK,...

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Group Central Service Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

Webhelp’s Group Central Service (GCS) team has been recognised at the leading global customer experience firm’s annual Star Awards ceremony in India. Webhelp’s ‘Recognition of Excellence’ award was created to recognise a Webhelp team that was either created to achieve a goal and managed...

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Sky Team Receives Recognition Of Excellence At Webhelp India’s Annual Star Awards

India’s Sky Operations team has received leading global customer experience firm Webhelp’s “CEO Special Recognition Award” at Webhelp India’s annual Star Awards ceremony. The CEO Special Recognition Award was set up in 2015 to recognise an individual or a group of people that the...

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Top Performers Recognised At Webhelp India’s Annual Star Awards

Leading global customer experience and business process outsourcer, Webhelp, has recognised its top talent in India at its fourth annual Star Awards gala dinner. Nine awards were up for grabs when the winners were announced at the gorgeous Waltz Hall, Bellamonde Hotel in Satbari Delhi. Webhelp’s Star Awards are designed to recognise excellence at a team and individual level, and celebrate...

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Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...

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Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting investment KKR backed Webhelp today announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with...

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