- Customer Experience and Contact Centre Services
- Webhelp Payment Services
One of the most intense experiences I had recently was with a customer, a mother of two, who had organized a trip for her family to Tahiti.
After saving for 5 years, she was ready to make her family vacation dreams come true. While making the reservation online, she, unfortunately, entered the wrong date of the departure flight. When she realized her mistake, her world was falling apart and she called us. “Do you know that feeling of having made sacrifices for something and not being able to accomplish it?” she told me.
The type of tickets she had bought meant that I had to call our client directly on the advice of my Team Leader. I put myself in the lady’s shoes. I felt the heavy responsibility that she had on her shoulders and knew I had to help in any way I could.
I managed to sort out the mistake with our client so all ended well. Eventually, this situation made me understand that I, myself, can also bring #ThinkHuman to life.
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