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Blog
Customer Experience (CX) made simple

Author: Ewan McKay, Marketing and Communications Manager, Webhelp CX, HX, customer journeys and touchpoints…. The contact centre industry is awash with abbreviations and buzzwords, but for the outsider, it can be a real struggle to understand just what it all means. Here Webhelp Marketing and Communications Manager, Ewan McKay, shares some insight into the jargon. What is CX? Simply...

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Blog
The Game-Changer Mindset

New business ideas that are channeled towards creating innovative products pop up every day, however, very few of them manage to change the status quo in their respective fields. Executing an idea is just as important as the people who drive that change – they are a critical success factor of...

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Blog
Clients at the heart – they are kings!

Years of customer research show that if a company delivers a good or a service that is scantly “acceptable “sooner rather than later, a better provider will snatch them from your customer base. It is thus paramount for organizations to understand their clients’ delights, expectations as...

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Blog
Strive to be happy – it never goes out of style

For many decades now, happiness and work weren’t necessarily associated with each other. Work was a place where employees got in, got the job done and clocked out. Happiness was perceived as a thing for your free time. However, years of research prove that happy employees are central to a...

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Blog
Creating champions through emotional connections – the advantage of being people-first

While the production equipment was considered to be the greatest asset of a company during the 20th century, the most valuable asset for companies in the 21st century is its people. Accounting for almost 85% of a company’s assets, employees’ expertise and competence plays a vital role in...

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Blog
Whitepaper launch: Generations – Cohort views on CX and the workplace

Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK Region & Director Global Engagement, takes a look at employee issues and how they will affect the workforce moving forward. Today’s workforce is at a turning point, as it takes on the challenge of the post Baby Boomer...

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Blog
The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? David Pattman, Managing Director CX Services at Gobeyond Partners, part of the Webhelp Group looks at the impact of diminishing online confidence on the future of CX. With our screens full of...

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Blog
Customer Experience as a Competitive Differentiator

Can quality CX provide a significant commercial edge for business? Here Webhelp Chief Customer Solutions Officer, Helen Murray, provides insight into innovative customer experience and its role as a competitive differentiator in the digital world. In today’s internet-dependent society,...

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