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Blog
The importance of the human touch in customer experience

Author: David Turner, CEO, Webhelp As new technology drives a sea change across the customer experience sector, it is important to evaluate how the public honestly values personal interaction as a service need. Webhelp conducted research with the polling experts YouGov asking 2,000 British adults for their thoughts on Artificial Intelligence (AI) and how it might change the way that brands...

Blog
Rewarding exemplary employment initiatives

Author: Anton Manley, Chief Client Officer, Webhelp The UK Employee Experience Awards, now in their 5th consecutive year, have been designed to recognise and reward exemplary employment initiatives and quality employee experience (EX). Here Chief Client Officer for Webhelp UK, Anton Manley,...

Blog
AI: Tackling the Global Skills Gap

Author: David Pattman, Innovation Director, Webhelp The swift emergence of AI and automation technologies is creating a strategic challenge in terms of expertise. Increasingly, businesses are struggling to attract and retain the people they need. Webhelp’s Director of Strategic Marketing, Dave...

Blog
Webhelp and Harambee deliver remarkable results in South Africa

Author: Craig Gibson, Chief Commercial Officer, Webhelp South Africa has one of the highest youth unemployment rates in the world. It is estimated that 40 percent of this generation will never secure stable work. Webhelp’s Chief Commercial Officer, Craig Gibson, discusses Impact Sourcing and...

Blog
Arch Summit Brings Corporate And Startup Companies Together

This week I am attending the Arch Summit in Luxembourg. This is a very unusual event because it’s the only one I know of globally that focuses on both the large corporate and startup business communities. The event is designed to help these two communities meet and benefit from each other. If...

Blog
Designing CX Solutions With AI

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Webhelp recently conducted research with the polling experts YouGov to ask over 2,000 British adults what they think about Artificial Intelligence (AI) and how they believe it might change the way that brands offer customer service to them. Webhelp UK’s Chief Customer Solutions Officer, Helen Murray, takes a closer look at...

Blog
3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my...

Blog
Disruption in customer experience delivery: a reality in 2019

Over the past two decades no industry has been impervious to changes in how business is done.  Across so many different parts of the economy, conventional wisdom has been thrown out the window, so much so that executives are having trouble keeping up with changes in consumer patterns. The...

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