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Blog
Meet our Advisors – Romina from Madagascar (ep.1)

One of the most intense experiences I had recently was with a customer, a mother of two, who had organized a trip for her family to Tahiti. After saving for 5 years, she was ready to make her family vacation dreams come true. While making the reservation online, she, unfortunately, entered the wrong date of the departure flight. When she realized her mistake, her world was falling apart...

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Blog
An inclusive approach to recruitment: A South African Perspective.

South Africa provides a vibrant, enthusiastic and highly skilled base for many of Webhelp’s clients who chose offshoring to deliver their customer service. Here Kevin D’Allende, recruitment manager for the region, shares our commitment to provide opportunity for the youth of South Africa, and...

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Blog
How the Yodel and Webhelp partnership faced the challenge of COVID-19

Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars is to put the client at the heart. Here we explore the strong collaborative approach that was undertaken during the COVID crisis with Yodel, a key logistics client for Webhelp. Joining the...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Blog
Fast Fashion, online retail growth and the future of the high-street

As fast fashion brand Boohoo adds more failing high-street brands to its online portfolio, sector expert Kellyann McCafferty, Account Director for the Webhelp UK Region, takes the retail temperature and considers the way forward for beleaguered high street brands.    It’s no secret...

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Blog
Five trends for travel in 2020

The travel, tourism and hospitality industry has been hit hard by the impact of the COVID-19 outbreak. However, many countries are now emerging from lockdown and the industry is moving forward with strategies to rebuild and recover from the crisis. This process is likely to be complex and create transformation in the industry, which is covered in more detail here, by sector expert and Webhelp...

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Blog
The future of travel in the post COVID world

The arrival of COVID-19 may have changed the travel industry forever. We’ve asked sector expert, and Webhelp Global Director, Nora Boros, to reflect on how far we have come and, most importantly, what the future holds for this most human of industries? What was the travel industry...

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Blog
Five key questions for CEOs, a response to McKinsey Digital

In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery from COVID-19 aimed at CEOs, a total of five in fact, and never being one to ignore a challenge, David Turner, CEO for the UK Region shares his insight. I’m...

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Blog
Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew Hall, Director of Strategic Engagements, Webhelp UK region, takes a look at how this is having an impact on the evolving customer engagement landscape. The onset of...

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News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner Our response to the Covid-19 crisis ensures the continuity of our business for our people, our clients and their customers. We face an unprecedented time of disruption and uncertainty. From individuals, to families, to companies, we have all...

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News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

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News
Webhelp partners with Operation Hunger to fight against malnutrition

Webhelp is delighted to announce Operation Hunger as their new charity partner in South Africa for 2020. Operation Hunger has a 40 year history of taking positive action to fight against malnutrition in South African homes, schools and communities by using sustainable and proven methods that...

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News
Webhelp and Right Management Release Informative ‘Creating A Leadership Framework’ Webinar for 2020

Organisations across the UK understand the value great leadership brings to achieving success. But defining what this looks like in your particular organization, getting under the skin of what makes you unique and then bringing this to life so that its felt throughout the business is easier than it sounds. With this in mind, Wehelp and Right Management have released a free webinar on...

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News
Webhelp Announces Charity Partnership with Dementia UK

Webhelp is delighted to announce Dementia UK as their corporate charity partner for 2020 This partnership was nominated, and chosen, by employees at Webhelp. The company was overwhelmed by the sheer number of votes, which indicated a fantastic level of commitment and support for the charity at a...

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News
Webhelp announces charity partnership with Dementia UK

We are delighted to announce that in 2020, Webhelp will be supporting the fabulous work of charity Dementia UK which, as usual, was nominated and chosen by our people. This year we were again overwhelmed by the sheer number of nominations and votes, which clearly illustrates the passion and...

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Whitepaper
Emotion: Establishing emotional connections with customers: What brands need to know

The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Click here to download Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with...

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News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

  The Webhelp Disruptor Series. Be part of it!   This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. Find out consumer attitudes towards AI and automation and read expert views...

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Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers to all questions is "yes". Lots of things have happened over the past year. While there are still...

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Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by...

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Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty years or more it’s been common practice for companies to outsource customer management activity to specialist providers in order to achieve efficiency and leverage economies of scale. That’s fine so...

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Case Studies
Post Office Limited®

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Case Studies
Shell Energy

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download Change happens. But what about Transformation? When you download 'Webhelp for Transformation', you'll go on an exploration of the ways Webhelp engineer change on different scales for your business. Develop a single engagement process Design an end to end customer process driven by change in...

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Whitepaper
Time to Chat

Time to Chat – Next Generation Web Chat Value and How to Capture It Web chat has rapidly become a favoured customer communication channel. Hardly surprising. We know people want to interact online. We know they sometimes need help to do it and that they don’t want to have to pick up the phone....

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