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Customer experience + Contact Centre Services

Webhelp UK – Insight, Execution, Advantage

Webhelp UK – Insight, Execution, Advantage: Creating the Customer Experience At Webhelp UK, we believe outsourcing can transform business performance. We measure our value by the results we deliver; higher revenues, lower costs and a loyal customer base of enthusiastic advocates. Read our corporate brochure to understand how the Webhelp UK advantage can help your […]

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Omni-Channel in Insurance

Omni-Channel in Insurance: Serving Connected Customers Companies that think they’re doing well by offering their customers several channel choices for customer service and sales need to think again before patting themselves on the back. Unless those channels are connected – so that conversations and transactions started on one can be continued on another – the […]

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News & Insights

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Blog
3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my business model? By its very nature, and for the sake of profitability, a marketplace should not be managed...

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News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top...

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News
Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year's BPeSA and CCMG Industry Awards. For the first time this year industry bodies BPeSA and CCMG joined forces to run a combined awards process. The BPO...

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Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by...

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Case Studies
Post Office Limited®

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