Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing use of technology. This acquisition confirms Webhelp’s growing reputation as a technology enabler...
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ReadWebhelp solution consultant, Simon Frank, comments on the new DM rules from Twitter Twitter has recently announced that its users will be able to chat away with larger DMs. The popular microblogging platform has now lifted the cap on its Direct Messages by doing away with the 140-character...
ReadWebinar Slides: Building Sustainable Social Media Strategies Mike Purvis, Chief Engagement Officer at Webhelp UK, discusses building sustainable social media strategies. Key topics covered are: Operationalising a social media customer service strategy Maintaining service standards across...
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