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Are Mobile Devices Taking Over Online Shopping?

Not according to the latest consumer research by leading global customer experience and business process outsourcing business, Webhelp. According to the 500 UK consumers surveyed, traditional desktop or laptop computers accounted for almost two thirds (65%) of online shopping purchases, with less than a quarter of people (23%) saying they used a smartphone and just […]

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Are UK Retailers Ready to Get Personal?

Personalisation has been a much talked about theme in retail in recent years and continues to be the stated aim of marketing and ecommerce professionals. But huge volumes of customer data and a lack of expertise in insight and analytics is leading many retailers to fall at the first hurdle, warns leading global customer experience […]

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Webhelp Teams Take on Challenge Lisboa

Leading global customer experience expert Webhelp is hoping to prove it is as much a force to be reckoned with in the world of long distance triathalons as it is in the global outsourcing business with three entries into this weekend’s (Sunday, May 7) Challenge Lisboa event. Starting just 400m from the door of Webhelp’s […]

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Webhelp Celebrates a Galaxy of Stars In Annual Awards

Leading global customer experience and business process outsourcer, Webhelp, has recognised the top talent from across its UK sites at its seventh annual Star Awards.   There were 12 awards up for grabs and the winners were announced at a Cirque du Soleil themed gala dinner and party at Edinburgh’s The Hub. The awards recognise […]

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Westminster MP Congratulates Webhelp for Commitment to Rothesay

Westminster MP for Argyll & Bute, Brendan O’Hara, has congratulated Webhelp and easyJet for their commitment to the community, following the news that Webhelp has secured a contract with the leading European airline, which safeguards 23 jobs and creates a further 14 at the Rothesay site. Mr O’Hara, was speaking on a visit to Webhelp’s […]

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News & Insights

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Blog
Advantages of outsourcing

Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective way to stay in control of your company's support functions. Here are eight reasons why your business should be outsourcing. Reduce your costs With process automation and resource sharing, most BPO solutions will help you bring down your operating costs. Get a clearer idea of costs In many...

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News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert,...

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Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

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Whitepaper
Dear Data…

Dear Data... How Analytics Driven Techniques are Reviving Sales Potential The outbound telemarketing industry is in the throes of change. With the emergence of regulation and the option for customers to ‘opt out of contact’, the sector needs to sharpen its approach and respect its main asset...

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