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Webhelp Wins Gold and Silver at 2016 European Contact Centre & Customer Service Awards

Leading global customer experience and business process outsourcing company, Webhelp, beat off stiff competition to take gold and silver awards at last night’s (Nov 21) prestigious European Contact Centre & Customer Service Awards (ECCCSA), held at the Hilton Park Lane, London. Webhelp secured the top award in the Best Application of Technology category for work […]

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Webhelp and honeybee Join Forces to Revolutionise Contact Centre Sales Operations

  honeybee, a pioneer set to transform the way people buy and sell, has today announced a partnership with Webhelp, one of the world’s leading customer experience and business process outsourcers. The collaboration will see Webhelp introducing the honeybee solution into contact centres across the globe, improving the customer journey for organisations in a wide […]

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Is The Era of Working While Travelling Over?

 84% of people use electronic devices while travelling Just 9% of people use them to work  A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9% of those asked claimed to use electronic devices for work while they were travelling. The survey of 500 UK consumers indicates the use of […]

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Webhelp Boosts Technology Enabler Pedigree with Acquisition of MyStudioFactory

Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with top French digital strategy and implementation firm, MyStudioFactory.   MyStudioFactory is a market leader in designing and implementing mobile user experience solutions and app development and will ensure Webhelp can offer a seamless digital customer experience solution to its clients. […]

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Could Social Media Have Prevented the 2008 Financial Crisis?

In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what we post and who were are connected to in order to make a whole host of decisions about us. For many this seems like a scary thought, but could it actually be something that could […]

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News & Insights

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Blog
Advantages of outsourcing

Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective way to stay in control of your company's support functions. Here are eight reasons why your business should be outsourcing. Reduce your costs With process automation and resource sharing, most BPO solutions will help you bring down your operating costs. Get a clearer idea of costs In many...

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News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert,...

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News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

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Whitepaper
Dear Data…

Dear Data... How Analytics Driven Techniques are Reviving Sales Potential The outbound telemarketing industry is in the throes of change. With the emergence of regulation and the option for customers to ‘opt out of contact’, the sector needs to sharpen its approach and respect its main asset...

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