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3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my business model? By its very nature, and for the sake of profitability, a marketplace should not be managed...

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News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

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News
Webhelp Announces Acquisition of CONTACT2VALUE

FALKIRK, July 6, 2016 – Webhelp, has today announced the acquisition of top Dutch customer experience firm Contact2Value. Contact2Value is a specialist operator in inbound retention and outbound services and will enhance and expand Webhelp’s capabilities in these areas in the Dutch...

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Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty years or more it’s been common practice for companies to outsource customer management activity to specialist providers in order to achieve efficiency and leverage economies of scale. That’s fine so...

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Case Studies
Post Office Limited®

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