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For the third chapter of the Webhelp Disruptor Series, Webhelp takes a deep dive into the hot topic of ‘emotional connection’ and explore the following questions: · To what extent emotional connections exist between consumers and brands? · What forms an emotional connection? · How people behave if they are emotionally connected to a...
ReadThe Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with customers. Survey findings plus...
ReadData shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...
ReadInvestment in Major Larbert Site Refurbishment also underway Helping to bring some festive cheer to the Falkirk region, Webhelp, one of the country’s leading customer experience providers, has announced an expansion of its award-winning Sky Mobile team by 90 service and 30 sales positions for a...
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