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Tips & Advice

Joining Webhelp

To be the best in the business you need to bring the best future talent on board. Our intelligent recruitment process ensures we attract natural-born communicators and people who can represent our client partners in the best possible way.

Our values form the foundation of our company, defining the organisation we are and the impression we give to our clients and their customers.

What we're looking for

The people who work at Webhelp are driven by a set of core values that define who we are – and how we engineer the ideal omni-channel customer experience. With these values in mind, we work passionately to ensure that our clients and customers are happy, that our business is succeeding, and that Webhelp is a fantastic place to work.

Commitment

Our company has considerable assets, but the most valuable is our word. At Webhelp, commitment means keeping the promises we make – whether to colleagues, customers or clients. Without the commitment to keeping our word, Webhelp wouldn’t be the successful strategic partner it is today.

Unity

Webhelp is a team – a large and dedicated one. We hold the success of the company over personal interests. We place no value on ego when it comes to getting things done, and done well. As a united workforce, our small daily victories become large-scale successes.

Recognition

Hard work is important to acknowledge. So everyone at Webhelp, from customer advisors to company directors, recognises each other’s contribution. Working with our clients, serving our customers, keeping everything flowing smoothly – it all forms the backbone of our service offering.

Integrity

Part of what makes our company a great place to work, and a great partner for our clients, is the core belief that we should treat others the way we want to be treated. That means leading by example and placing emphasis on positivity and fair play.

Professionalism

We value those whose interactions and relationships with colleagues and clients are always professional – focused individuals who understand the importance of leading by example, putting the customer first, and maintaining respect for their team.

Wow

We continually seek to provoke delight, create amazement, and go the extra mile for the people we work with. Our partners know Webhelp always works to achieve more and evolve in the right direction – because our people never stop striving for the WOW factor.

Through these values, we are committed to developing and supporting our people on their journey towards a successful career with us. At Webhelp, we’re proud that many of our people’s careers have gone from strength to strength.

“I started my career with Webhelp India in November 2013 as a Senior Advisor. I worked for six months before being promoted as a Subject Matter Expert (SME). I was then promoted as a Deputy Team Leader, handling a team of 15 Advisors. From there, I was then promoted for the third time to my current role as Team Leader. Before joining Webhelp, I was looking for further career development opportunities – when I joined Webhelp I knew that with this company there was huge potential for growth, and there were opportunities within Webhelp India too.”

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News & Insights

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One of the most intense experiences I had recently was with a customer, a mother of two, who had organized a trip for her family to Tahiti. After saving for 5 years, she was ready to make her family vacation dreams come true. While making the reservation online, she, unfortunately, entered the wrong date of the departure flight. When she realized her mistake, her world was falling apart...

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Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner Our response to the Covid-19 crisis ensures the continuity of our business for our people, our clients and their customers. We face an unprecedented time of disruption and uncertainty. From individuals, to families, to companies, we have all...

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The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Click here to download Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with...

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