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    • About Webhelp Payment Services

    Webhelp Payment Services – Key Facts and Figures

    Originally named Fiduciaire de Distribution Internationale (FDI), we joined Webhelp in 2014

    In 2015, Solvencia joined us and we became Webhelp Payment Services

    We have over 30 years of experience in managing international financial transactions

    Every year, we collect around 1,5 billion Euros on behalf of our clients

    We provide a trusted and reliable service to over 300 customers worldwide

    About Webhelp

    Webhelp Payment Services – Accreditations

    Webhelp Payment Services is accredited to carry out a range of actions including international debt recovery for and on behalf of our clients .
    Webhelp Payment Services is  authorised as a Payment Institution by the French Prudential Supervisory Authority (ACPR*). Thanks to our status of Payment Institution we are able to operate across the European Economic Area.
    Webhelp Payment Services is also registered with ORIAS*, the unique register of intermediaries, as an insurance intermediary.

    *N° Code Interbancaire (CIB) : 16518E – Insurance intermediary registration number ORIAS: 12 064 847

    Webhelp Payment Services – Leadership

    Dominique Chatelin
    Chief Executive Officer Webhelp Payment Services
    Axel Mouquet
    Chief Commercial Officer
    Anthony Piquet
    Managing Director of Collection Factory
    Bertrand Mahon
    Managing Director for Spain and Portugal
    Anke Glaser
    Managing Director for Central Europe
    Claudio Milani
    Managing Director for Italy and Greece
    Benoit Chabanon
    Director of Customer Activities
    Myriam Boidé
    IT Director
    Brigitte Vincent
    Human Resources Director
    Emmanuelle Quay-Thevenon
    Deputy Managing Director and CFO
    Nicole Strebler
    Deputy Managing Director, Vice President of FDI Logbox Operations and Managing Director for Northern Europe
    Julien Ramel
    Compliance & Internal Control Director
    International Credit Management
    Debt Collection
    Marketplace Payment Management
    Know Your Customer (KYC)

    Customer Complaints

    Webhelp Payment Services and its staff work tirelessly to ensure that it permanently provides you with the best quality service, advice and attention. However, despite our vigilance, dissatisfaction or difficulties can sometimes occur. In these circumstances, you can make your complaint in accordance with article L.133-45 (French Monetary and Financial Code), following a special procedure.

    Download information about this procedure 

     

     

    Adoption of the Organization Model of Legislative Decree 231/2001

    The Model represents, in accordance with Art. 6, paragraph 1, lett. a) of the Decree, an act issued by the governing body of WEBHELP PAYMENT SERVICES ITALIA SRL and constitutes the company’s internal regulations which are binding on it.

    WEBHELP PAYMENT SERVICES ITALIA SRL believes that the adoption of the Model constitutes, beyond the legal requirements, an additional valid instrument to raise awareness among directors, employees, colleagues and partners, and encourage them, in carrying out their own activities, to act in a lawful, upright and transparent manner in line with the ethical and social values which inspire the company in pursuing its own corporate object.

    Download the document here

    CONTACT THE

    WEBHELP PAYMENT SERVICES TEAM

    CONTACT US
    Contact

    London

    48-49 St James Street
    London
    SW1A 1JT
    United Kingdom
    (+44) 1324575000
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