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Webhelp works hard to build strong and strategic relationships with our clients. Through shared risk and reward contracting, we are jointly working towards performance, transformation or financially driven objectives.

The value we offer is tangible; partners measure our success in reduced costs, increased revenue, improved customer advocacy and through greater customer experience.

Meet the clients who are enjoying an engineered approach to outsourcing.

Through our strategic partnership with the UK’s largest multi-brand digital retailer, we provide customer service, financial services, technical support and inbound sales and orders services. Our pe

Webhelp provides telephone-based customer service for this leading energy company.

We offer customer service and sales solutions to this energy company. Our people serve Cooperative Energy customers across multiple channels: voice, webchat and e-mail.

As strategic partners, we run the customer service areas for Vodafone. Supplied across multiple channels, these services include billing support, general assistance and retentions. We also handle both

Webhelp provides a 24/7 facilities management service to all Boots stores: managing fault logging and actions, scheduled maintenance requirements and contractor administration. We liaise with contract

Using the Unified Agent Desktop (UAD) system, Webhelp operates various types of support to this financial services provider. These include customer service, renewals, sales, complaints, compliance and

Our B2B services for Office Depot cover both voice and online channels. Webhelp provides customer service, sales, cross- and upselling and account management to this leading office supply chain.

We provide customer support for the entire online retail process, including order taking and updates on delivery status.

Webhelp provides inbound customer service in a range of areas, including billing, and outbound telesales.

We handle subscription services for SFR, as well as billing and customer service across multiple channels.

We provide customer assistance for different areas of LaPoste, which offers a range of services from insurance to parcel delivery.

Webhelp provides antipiracy services to Microsoft via telephone, webchat and email.

Webhelp operates as a strategic partner with Sky, handling a wide range of customer service areas. These include customer retention and value promotion, technical support for Sky TV, billing across al

Webhelp provides outbound inside sales services to Lenovo, using email, webchat and telephone.

We run different services for Samsung: Webhelp Enterprise Sales Solutions provides inside sales services via outbound calls, webchat and email. Our customer support department handles inbound calls an

News & Insights

News

Record breaking awards year for Webhelp

The votes are done and dusted, the yeas and nays have been counted and the results are in! The Customer Experience Awards season has now drawn to a close and we are happy to announce some excellent news for the UK, India and South Africa team here at Webhelp. Across all the regions, our people have been delivering outstanding service for our clients, which has been recognised at an...

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Blog

How emotion can take customer satisfaction to the next level

Author: Helen Murray, Webhelp Chief Customer Solutions Officer As we prepare to release our new Whitepaper on the importance of humanising business and creating positive emotional connections, Helen Murray, Webhelp Chief Customer Solutions Officer, looks at the current research and why keeping...

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News

Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

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Whitepaper

The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

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Case Studies

[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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Webhelp UK is the trading name of Telecom Service Centres Ltd. which is a part of the Webhelp Group. Telecom Service Centres Ltd is authorised and regulated by the Financial Conduct Authority. (FRN 311964)

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