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Business process outsourcing across multiple sectors.

Years of experience in customer management and BPO has empowered Webhelp to offer a range of services to clients in multiple sectors. We don’t take a “one size fits all” approach to our customer management solutions – instead, we find the core elements of best practice and use them to create tailored services for each client. Customer experience engineering, intelligent use of data and analytics, and initiatives to power improved performance and financial gain are all widely applicable – and all part of the diverse portfolio of services offered by Webhelp.

Webhelp has a large portfolio of clients across different sectors. Each one has a tailored set of BPO services that are geared towards their specific needs, but they have one thing in common – we work with all of our clients as a strategic partner, invested in their success.

Rooted in best practice, Webhelp’s customer management expertise translates across multiple sectors and geographies. Our people come from a variety of professional backgrounds, and every line of business brings its own history of high-quality service and diverse client portfolios in a range of fields.


BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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Black Friday and Cyber Monday: The Webhelp Experience

The media coverage of Black Friday and Cyber Monday (BFCM) has focused mainly on the customer experience and the corporate, but there has been far less coverage of the employee experience. We all know that it’s a really busy time for retailers, so how do the people working on the customer service frontline experience the BFCM weekend? We asked our own team at Webhelp. Over 800 people...

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Webhelp and SKY make it a hat trick of awards

London, UK, 30/11/2018 Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best Outsourced Contact Centre at the European Contact Centre and Customer Service Awards, which took place in London on 27th...

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WEBHELP AND VODAFONE UK WIN ‘EXCELLENCE IN BUSINESS OUTSOURCING COLLABORATION’ AWARD AT 2018 CCA AWARDS

London, UK, 29/11/2018 Global customer experience expert, Webhelp, and leading telecommunication company, Vodafone UK, scooped up the award for Excellence in Business Outsourcing Collaboration at the CCA Excellence Awards, held at the Hilton in Glasgow, Nov 15th. Having successfully worked...

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