Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Start-up Support Solutions

As a tech start-up your main focus will be further developing and selling your new high tech product. At Xtrasource we understand these challenges. That’s where we come in – we are leaders in providing outstanding customer service, specialising in technology and connectivity, and we can’t wait to partner up with you!

At Xtrasource we help and support start-ups from the beginning. We have developed a scalable support solution that provides you with access to high quality product support from the start and allows us to leverage our unique offerings. When your start-up becomes more mature and you think of expanding internationally, we also have interesting multilingual customer engagement solutions for you.


Customer Engagement Bootcamp – Designing the customer journey from a sales and support perspective

With every new start-up, we start with a Customer Engagement Bootcamp. We will design the customer journey and define the Customer Engagement Strategy together. Topics such as self-help, choosing the right channels for your customer (Facebook, Twitter, video call, telephone, email), branding, social selling and reverse logistics will be discussed. We will design a roadmap for the months that follow to match your ambitions and budget.


Early Stage: Start-up Solution

It is important that your initial customers stay on board; they are your first promoters, your first line of feedback, and your first commercial capital. Therefore, customer engagement, be it through listening, chatting or social is all about understanding needs and being creative in finding suitable solutions – that is what we do at Xtrasource.

Cost awareness is of vital importance in the early stages of a start-up. Therefore, you only pay for what you use at Xtrasource. This has been a staple of our success. We will have a team available and these individuals will be multi-skilled, multilingual and multi-channel. That way we optimise their skills and make it possible for a host of clients to share our available resources. As part of our set-up we will have a virtual contact centre and a reporting tool for your business, providing you with valuable customer insights.


Growth Stage: Scalable Solutions

Scaling up your business is one of the most important challenges you will face as a start-up. Customer contact and complaints will increase as your business grows, and being able to address all those requests and customers is essential if you wish to successfully scale your business.

We can help grow your business by training a special team, serving your customers only. Additionally, we will provide access to additional services, channels, and tools to better serve your customers. We will help you expand to new geographies without having to worry about language barriers. All of our people are multilingual, and we support over 20 languages.


Get to know our start-up team

Our team consists of technology professionals from all over the world, and we are proud to be able to work in a multicultural environment every day. We admire your passion for bringing new technologies to the world, and it is our mission to guide your customers in the adoption of these new technologies.

Our start up team manager has a track record in the tech industry and start-up environment, and will help navigate the challenges you face. Together we will develop specific support solutions to tackle these challenges and help your company move forward.

Scaling your business is our passion and expertise – we invite you to take on this challenge with us. Feel free to contact our start up team to discover the possibilities for your business.

Contact the Webhelp

Startup Support Solutions Team

Contact us
Contact

Enschede

Brammelerstraat 8, 7511 JG Enschede
+31 (0) 53 486 00 02

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
Rewarding exemplary employment initiatives

Author: Anton Manley, Chief Client Officer, Webhelp The UK Employee Experience Awards, now in their 5th consecutive year, have been designed to recognise and reward exemplary employment initiatives and quality employee experience (EX). Here Chief Client Officer for Webhelp UK, Anton Manley, reflects on his time as Chair of the judging panel… Regular readers of our blogs will realise that...

News
Pedalling hard for CF Warriors

Webhelp's Director of IT services, Stephen Dickson, joined record breaking Cystic Fibrosis warrior, Josh Llewellyn-Jones, this week, as he attempted his latest endurance feat by cycling from Edinburgh to Cardiff in just five days. Stephen cycled with Josh and his team for the final three days of...

News
Ten Heart-Warming Calls Show Why Consumers Prefer Human Customer Service

Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions   4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Case Studies
Webhelp People Analytics

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook