Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Multilingual Technical and Customer Support

With a growing body of multilingual experts in technology, marketing and customer service, Xtrasource offers bespoke suites of both software and support services to clients at the very height of consumer technology innovation.

Specialising in the B2B and B2C technology sectors, Xtrasource is a valuable partner for any company looking to better serve its customers.

Multilingual Customer Support

Multilingual support is about more than just multichannel customer contact – it’s about meeting the needs of our clients and your customers, and engineering the perfect solutions.

We offer support in over 20 languages. Our large, adaptable network is made up of advisors who are all bi- or trilingual to a native or near-native level. One of our primary strengths is supporting businesses with smaller groups of customers that are spread across multiple geographies and countries, in addition to those with wider customer bases. Having advisors who can switch between multiple languages allows us to offer highly efficient, cost-effective support.

Xtrasource is currently serving over 20 different clients and 5000 products, with language hubs based in the Netherlands and France. Pan-European positioning offers the perfect balance of local and centralised support.

Our multichannel services include:

  • Voice
  • Email
  • Live Chat
  • Forum, community and social media moderation

Skilled Technical Support

Most contact centres offer technical support on the basis that the more difficult issues are escalated to their clients when the issue reaches a certain level. At Xtrasource, escalation to our clients only takes place in the most serious cases.

With an average tenure of over four years, our advisors are highly trained, skilled technical support professionals with in-depth knowledge of every product. The vast majority of the time, our people can help your customers right away.

In addition to reducing escalation, Xtrasource takes a proactive approach to improving the products we represent. We look at the data from every communication with customers to identify common issues, and feed suggestions for improvement and self-help solutions back to our clients. Services can include product testing, small-scale fulfilment and the creation of client-specific solutions for customer support challenges.

Knowledge and Self-Help

Knowledge and self-help are closely tied to our CRM reporting technology, allowing us to maintain up-to-date and consistently relevant resources.

  • Self-help
  • Knowledge bases
  • FAQs
  • Dynamic Web Form

Connectivity Support

Xtrasource offers brand-agnostic connectivity support that covers a wide range of devices. The Internet of Things (IoT) and Machine2Machine (M2M) are going to be around for a long time – device connectivity support across a range of areas, from kitchen appliances to entertainment, is vital.

Our knowledge of universal elements like router and cable connection issues, third party devices and device diversification makes Xtrasource the go-to partner for any company looking to advance its connectivity services. We offer all of our standard communication and support channels across multiple languages. In addition to this support we can also offer user manual proofing, software translation and a dealer hotline service.

To learn more about our work with the IoT and M2M, get in touch with our regional expert today.

Contact the Webhelp

Multilingual Technical and Customer Support Team

Contact us
Contact

Enschede

Brammelerstraat 8, 7511 JG Enschede
+31 (0) 53 486 00 02

News & Insights

Solution Designer
Service Provider
Technology Enabler
Blog
What should brands know about demographics and emotional connection?

For the third chapter of the Webhelp Disruptor Series, Webhelp takes a deep dive into the hot topic of ‘emotional connection’ and explore the following questions: ·        To what extent emotional connections exist between consumers and brands? ·        What forms an emotional connection? ·        How people behave if they are emotionally connected to a...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Adem, Program Manager, Nuremberg

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp raises £31,000 for charity partner Together for Short Lives

Generous Webhelp employees have raised an incredible £31,000 for Together for Short Lives, which was the company’s corporate charity partner for 2019. Led by their Engagement Ambassadors, they took part in some inventive, inspiring and fun activities to raise vital funds for Together for...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook