Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Identify key insights on social media and increase customer satisfaction on the social web.


Social Media Intelligence

Our multi-lingual team of expert analysts and social conversation specialists help you to fully integrate social media into your 360° marketing and customer experience strategy:

  • Specific recruitment and training adapted to your brief and your brand’s industry and identity
  • A flexible, shared team, with processes specific for social media activities which we adapt to your brand’s needs
  • A strong multi-lingual capacity to address your needs for international consistency with local knowledge

Supporting you at each step of your social customer journey:

LISTENING TO YOUR CUSTOMERS

We create bespoke notifications and alerts to inform you of potentially risky mentions about your brand, your market, your retailers, your products on the social web.

UNDERSTANDING YOUR AUDIENCE

Webhelp’s digital and social experts conduct regular analyses to help you identify key trends, help you understand your customers’ feedback and measure the social impact of your actions.

ENGAGING WITH YOUR CLIENTS

We can manage your social customer care by reacting and engaging with your customers. We adopt your brand’s tone of voice to drive customer satisfaction improvement.

PROACTIVELY ADDRESSING POTENTIAL CUSTOMERS

We proactively address on social media, users who might be interested in your brand’s products or services, and help you increase your sales or improve general engagement.

Contact the Webhelp

Social Media Team

Contact us
Contact

London

48-49 St James Street
London
SW1A 1JT
United Kingdom
(+33) 1 44 40 33 40

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
2019: Thought’s on what’s in store

What’s Ahead for CX in 2019? David Turner recently outlined his thoughts on 2018, in particular the recent highlights for Webhelp and some of his ideas on the road ahead for customer experience in 2019. I also want to look ahead to 2019, but taking a slightly different angle to the usual ‘top trends to look out for’ as featured in many business journals. At present, most of the...

News
Webhelp and SKY make it a hat trick of awards

London, UK, 30/11/2018 Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best Outsourced Contact Centre at the European Contact Centre and Customer Service Awards, which took place in London on 27th...

News
WEBHELP AND VODAFONE UK WIN ‘EXCELLENCE IN BUSINESS OUTSOURCING COLLABORATION’ AWARD AT 2018 CCA AWARDS

London, UK, 29/11/2018 Global customer experience expert, Webhelp, and leading telecommunication company, Vodafone UK, scooped up the award for Excellence in Business Outsourcing Collaboration at the CCA Excellence Awards, held at the Hilton in Glasgow, Nov 15th. Having successfully worked...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
Webhelp People Analytics

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook