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Identify key insights on social media and increase customer satisfaction on the social web.

Social Media Intelligence

Our multi-lingual team of expert analysts and social conversation specialists help you to fully integrate social media into your 360° marketing and customer experience strategy:

  • Specific recruitment and training adapted to your brief and your brand’s industry and identity
  • A flexible, shared team, with processes specific for social media activities which we adapt to your brand’s needs
  • A strong multi-lingual capacity to address your needs for international consistency with local knowledge

Supporting you at each step of your social customer journey:

LISTENING TO YOUR CUSTOMERS

We create bespoke notifications and alerts to inform you of potentially risky mentions about your brand, your market, your retailers, your products on the social web.

UNDERSTANDING YOUR AUDIENCE

Webhelp’s digital and social experts conduct regular analyses to help you identify key trends, help you understand your customers’ feedback and measure the social impact of your actions.

ENGAGING WITH YOUR CLIENTS

We can manage your social customer care by reacting and engaging with your customers. We adopt your brand’s tone of voice to drive customer satisfaction improvement.

PROACTIVELY ADDRESSING POTENTIAL CUSTOMERS

We proactively address on social media, users who might be interested in your brand’s products or services, and help you increase your sales or improve general engagement.

Contact the Webhelp

Social Media Team

Contact us
Contact

London

48-49 St James Street
London
SW1A 1JT
United Kingdom
(+33) 1 44 40 33 40

News & Insights

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Technology Enabler
News
Another Award winning year for Webhelp and Sky

It was a successful night for global customer experience expert, Webhelp, and leading telecommunications provider Sky, at the UK Customer Experience Awards yesterday. The fiercely competitive awards, which highlight excellence in the CX industry, were held at London’s Wembley Stadium. In a second award-winning year for the partnership, the team took home Silver for Large Contact Centre of...

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Blog
The importance of Humanising your brand

As Webhelp undergoes its striking brand transformation, Polly Ashdown, Marketing & Communications Director, looks at why behaving in a more human way is a vital part of growing brands and building good customer relationships. You may have noticed it has been all change at Webhelp...

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News
Webhelp hosts industry discussion on generational differences and their impact on CX

Webhelp hosted the second of our Disruptor Dinners at the Shangri-la at the Shard in London yesterday, as part of our highly regarded yearlong series, which examines and identifies significant disruptors of Customer Experience (CX). This session looked at the impact of changing generations on...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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