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Identify key insights on social media and increase customer satisfaction on the social web.

Social Media Intelligence

Our multi-lingual team of expert analysts and social conversation specialists help you to fully integrate social media into your 360° marketing and customer experience strategy:

  • Specific recruitment and training adapted to your brief and your brand’s industry and identity
  • A flexible, shared team, with processes specific for social media activities which we adapt to your brand’s needs
  • A strong multi-lingual capacity to address your needs for international consistency with local knowledge

Supporting you at each step of your social customer journey:

LISTENING TO YOUR CUSTOMERS

We create bespoke notifications and alerts to inform you of potentially risky mentions about your brand, your market, your retailers, your products on the social web.

UNDERSTANDING YOUR AUDIENCE

Webhelp’s digital and social experts conduct regular analyses to help you identify key trends, help you understand your customers’ feedback and measure the social impact of your actions.

ENGAGING WITH YOUR CLIENTS

We can manage your social customer care by reacting and engaging with your customers. We adopt your brand’s tone of voice to drive customer satisfaction improvement.

PROACTIVELY ADDRESSING POTENTIAL CUSTOMERS

We proactively address on social media, users who might be interested in your brand’s products or services, and help you increase your sales or improve general engagement.

News & Insights

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