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Helpdesk

From individual user support to complex IT management solutions, we are your competent partner who offers flexible solutions that perfectly meet the needs of your company size and your growth structure plans. Long-term partnerships with companies from both medium-sized businesses and global leading brands are proof for our success – we optimize your performance

And as a global leading outsourcing specialist for IT-Helpdesk solutions, we support our clients with 1st level support, 2nd level support as well as technical field service support.

We provide individual IT-Helpdesk offers to match your current external IT service and would like to be considered at your next call for RFI / RFP processes.

Our offer to our clients:

  • Specialized IT solutions, perfectly customized to their needs
  • IT-Helpdesk support for small sized companies as well as an entire external helpdesk solution
  • A highly qualified team of experts provide support wherever you need it – in more than 45 languages 

Our service: custom-made solutions to match your company’s need

“We amaze your customers with outstanding experiences. Our integrity, efficiency and profound market knowledge are your success!”

Would you like to also benefit from our expertise as a helpdesk solution provider? Get in touch:

Markus Sixt
Global IT-Helpdesk Solution Leader
Tel : +49 (0) 911 9339 3512 
E-mail : markus.sixt@webhelp.com

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Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

...

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