- Customer Experience and Contact Centre Services
- Webhelp Payment Services
- Global Enterprise Services
- Netino by Webhelp
- Technology enablement
At Webhelp, we deliver premium Customer Care, Sales, Technical Support and Helpdesk solutions for 20 years, for our clients around the globe. Our end-to-end services solve complex B2B processes that guarantee the satisfaction of our clients in all industries.
No matter what your challenge is, we enjoy innovating. Our tech enablement team is always on top of the latest trends, delivering innovative solutions that challenge the status quo. And because we are a people first company, simplifying the lives of people and businesses through real emotional connections is our number one objective – we make business more human.
Tackling all B2B challenges
The evolution of the B2B market has changed remarkably in recent years. The way B2B companies engage has also changed tremendously. And hence the need of a rapid and highly effective partner – Look no further!
And because the B2B market is highly fragmented, relying on a single architect to perfectly execute all initiatives is key. We provide tailor-made solutions to meet your regional and international needs. Your success is our success.
Your added value: experience, engagement & growth.
We guarantee your customers’ delight through tailored solutions, constant trainings and fast implementation of technological changes. We innovate to change the game. And that’s how we enrich customer experiences & business solutions for the world’s most exciting brands.
Our dedication and passion for service are our key drivers. And because the market is dynamic, we continue to differentiate ourselves through innovation, outstanding market expertise and service quality. We solve more than 90% of our queries during the first contact by focusing on communication and satisfaction. The result is a very good understanding of customer needs and an ever-increasing customer satisfaction rate.
We develop efficient solutions for every sales strategy built on more than 20 years of experience within the group. No matter whether it’s individual sales elements or entire processes: At Webhelp, developing optimal sales solutions for each customer segment is our stronghold.
Technology enhancement is a fundamental pillar of Webhelp’s activities, and our role doesn’t begin and end with the provision of software packages. We help our clients to overcome difficult systems by providing best practice guidance, technical support and integration. From multilingual technical and customer support, software, service supply chain optimization to start-up support, our solutions cover a broad spectrum.
From individual user support to complex IT management solutions, we are your competent partner who offers flexible solutions that perfectly meet the needs of your company size and your growth structure plans. Long-term partnerships with companies from both medium-sized businesses and global leading brands are proof for our success – we optimize your performance
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