Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp regards the traditional perception of offshoring – a cost-saver that comes at the expense of the customer experience – as outdated. The concept of “quality with economy” has formed the basis of our work to establish Webhelp as an employer and talent developer in areas of the world where costs may be low, but quality is consistently high.

When it comes to location strategy, our client needs come first and our focus is squarely on rightshoring.

Client Needs

Talent and Quality

Webhelp is a people business, and finding talented people is fundamental to rightshoring. We look for professionals who are fluent in the language of their partner country and eager to develop their skills.

Volume and Cost

Finding the right location means finding an area where there is a strong and high-volume talent pool, but where there is limited competition for similar roles. By providing a unique offering in the local community, we encourage our people to stay with us for the long term.

Emotional Connection and Cultural Affinity

Webhelp’s locations are chosen carefully, based on their connection to the customers that will be served. The ability to communicate fluently in the same language, combined with cultural affinity between partner countries, ensures a better and more personalised service for your customers.

The Right Location

Client needs determine our choice of location – considerations include capacity, scope for future investment and Webhelp’s existing footprint in the area. If there is a need to adapt one of our off- or nearshore locations for a client, we will invest in productive change as part of an ongoing strategic partnership.

Our aim is to achieve a “triple win” – the best possible result for our client, our people and your customers.

Multilingual Hubs

Small-to-medium and highly diverse customer bases can be challenging to serve – it is difficult to root all of their support in one country, and too expensive to cover every language across multiple locations. The Webhelp solution is multilingual hubs – bases where a large number of bi- or trilingual people can serve one or more clients.

The key to a successful multilingual hub is finding a location where costs are low, but a high proportion of the local talent speak multiple languages.

Services_CustExp_LanguageHubs

 

Webhelp Lisbon Multilingual Hub

Lisbon is Webhelp’s primary multilingual hub. It can accommodate over 400 people and currently supports nine languages, including English, French and Spanish. We currently serve six clients within this hub, with the potential to add many more.

The building features top level infrastructure and the latest generation of Webhelp facility design for optimal productivity, communication and collaboration. Offering a stunning view of the Tage River, it is located five minutes from Lisbon’s major transportation centre.

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Meet our Advisors – Jennifer from Germany (ep.2)

An emotional elderly customer called our Helpdesk/ Customer Support. The recent passing of his wife and the lack of visitors due to the lockdown had him feeling very lonely. So, he tried to scan and print his old slides to create a photo album of all his happy memories to feel a little closer to his family. He had technical troubles and called up rather upset. First, I comforted him and...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook