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Martial Frugier

Martial Frugier

A graduate of the Ecole Centrale de Marseille and INSEAD, he began his career in the world of distribution and e-commerce at Office DEPOT where he remained for 17 years. He successively headed the Quality and Continuous Improvement Department for 4 years, then the International IT Department to lead the Retail Office DEPOT expansion projects before becoming Chief Information Officer for the group in Europe for 3 years.
In 2009, Martial joined the Marketing Europe Department to manage the digital and omni-channel transformation projects of the Office DEPOT group and became, in 2013, General Manager Ecommerce and Customer Marketing in France.
At Webhelp, since November 2015, he has been Director of the Retail, Ecommerce and Transport Business Unit, where he and his teams support the optimization of the customer experience for the sector’s players. Since November 2018, he has been Director of Human Resources for the 9 countries of the France region with the objective of making Webhelp a strong and recognized employer brand.
Translated with www.DeepL.com/Translator

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Blog
Meet our Advisors – Jennifer from Germany (ep.2)

An emotional elderly customer called our Helpdesk/ Customer Support. The recent passing of his wife and the lack of visitors due to the lockdown had him feeling very lonely. So, he tried to scan and print his old slides to create a photo album of all his happy memories to feel a little closer to his family. He had technical troubles and called up rather upset. First, I comforted him and...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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