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Martial Frugier

Martial Frugier

A graduate of the Ecole Centrale de Marseille and INSEAD, he began his career in the world of distribution and e-commerce at Office DEPOT where he remained for 17 years. He successively headed the Quality and Continuous Improvement Department for 4 years, then the International IT Department to lead the Retail Office DEPOT expansion projects before becoming Chief Information Officer for the group in Europe for 3 years.
In 2009, Martial joined the Marketing Europe Department to manage the digital and omni-channel transformation projects of the Office DEPOT group and became, in 2013, General Manager Ecommerce and Customer Marketing in France.
At Webhelp, since November 2015, he has been Director of the Retail, Ecommerce and Transport Business Unit, where he and his teams support the optimization of the customer experience for the sector’s players. Since November 2018, he has been Director of Human Resources for the 9 countries of the France region with the objective of making Webhelp a strong and recognized employer brand.
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Webhelp Sponsors prestigious HR Award

The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded as ‘the’ event in the HR calendar, attracts over 800 HR and people professionals every year. The hugely anticipated annual gala dinner recognises, acknowledges and rewards champions of the Scottish HR profession and Webhelp is proud to continue to sponsor the...

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Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019

GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can...

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Blog
Protected:

AI needs EI" Paris, 7th of November. Paris Dear guests, We are happy to share the presentations of our event, please find them here: Breakout session: Webhelp - KPN Breakout session: Webhelp - Direct Assurance Breakout session: Webhelp - Shop direct Keynote Mc Kinsey: Webhelp -...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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