Helen is passionate about ensuring we support our clients in doing everything possible to intelligently listen to customers and deliver the solutions that they need first time. Her extensive experience leading in-house and client-side customer service operations has proven that listening to customers is the key to success. Before joining Webhelp UK in 2012, Helen worked with Verint for five years as Director of Consulting. Prior to Verint, Helen was Director BT customer service and Director outsourced contact centres at BT Global Services.
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