The UK energy market is facing its biggest upheaval in decades. The dominance of the Big Six energy companies has been contested as the challenger brands win unprecedented numbers of new customers.
But rapid growth, unless managed carefully, can undermine even the most compelling customer proposition, irrespective of the sector. Critical here is an operating model robust enough to cope with dramatic change in customer numbers which also supports consistent delivery of exceptional customer experience.
This white paper examines how organisations can design their customer management operations to live up to customers’ expectations and ensure that they not only win customers, but keep them.
Simply fill in your details below and you will get instant access to the free paper.
The latest UK Customer Satisfaction Index (UKCSI) published earlier this month shows that after declining for the past couple of years, customer satisfaction has now plateaued. The research shows a very strong link correlation between customer satisfaction, growth, and market share. Customers that score a company 9 or 10 (out of 10) for satisfaction are much more likely to trust, recommend,...
Approaching prospects in a manner that they are comfortable with and receptive to isn't a new concept in face-to-face sales. So why has outbound sales struggled to follow suit? If a brand can use their knowledge of a customer to make contact and offer a product or service that is perceived as...
The Webhelp Group, specialist in Customer Relationship Management solutions and services, has made its first acquisition outside of Europe with Callpex in Turkey. The acquisition of the Swiss company CSM again confirms the Group’s ambition to become the European leader in its sector. These...
Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.
Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.