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Detailed customer experience analysis across a range of topics, including omni-channel, personalisation, and our core service pillars: performance, transformation, and financial gain.
Whitepaper
The Hybrid Model

As an international healthcare services organization, Direct Medica develops and implements innovative solutions to reshape the relationships between healthcare professionals, patients, industry players, hospitals and payers. For the past two years, the company has been developing a very innovative approach: the Hybrid Model. The following white paper brings a detailed overview of the...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

Whitepaper
ATTITUDE OF UK FINANCIAL CONSUMERS TO CREDIT IN 2017

What is the UK consumers attitude to credit in 2017? How has the Brexit vote changed their views about their financial future? We wanted to know how do UK consumers feel about their credit and loans. And so, we asked 500 people to get their thoughts on just how serious our debt problem is or in...

Whitepaper
The future of when, where and how we shop

Which are the sites that consumers love spending their money on and when, where and how do they like doing so? E-commerce is the fastest growing retail market in Europe and North America with online sales in Western Europe and Poland currently increasing by between 13 -14% year on year. Whilst this rapid rate of growth shows no signs of slowing, which are the sites that consumers love spending...

Whitepaper
Personalisation in Retail Banking

Is it time for personalisation in retail banking? How personalisation will impact the UK retail banking customer experience? Personalisation. It’s a much talked about subject and one of the latest key concepts in retail marketing. So much so that the tendency is to think everyone knows...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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Blog
How smoother customer journeys make more rewarding travel experiences

Author: Nora Boros, Global Director, Webhelp Webhelp's Global Director Nora Boros looks forward to presenting at the 2019 Digital Travel Summit next week, where she will join more than 300 travel innovators from Europe's most progressive travel retailers. Here she takes a look at the complexities of the sector as a whole and how smooth customer journeys can drive positive emotional responses...

Whitepaper
The Hybrid Model

As an international healthcare services organization, Direct Medica develops and implements innovative solutions to reshape the relationships between healthcare professionals, patients, industry players, hospitals and payers. For the past two years, the company has been developing a very...

News
Making the switch to recycled paper!

It’s World Environment Day! The perfect time to announce that Webhelp is switching to 100% recycled paper across all its sites across the United Kingdom. World Environment Day is a United Nations spotlight designed to drive worldwide awareness and action to protect the environment.  Webhelp...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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News
Pedalling hard for CF Warriors

Webhelp's Director of IT services, Stephen Dickson, joined record breaking Cystic Fibrosis warrior, Josh Llewellyn-Jones, this week, as he attempted his latest endurance feat by cycling from Edinburgh to Cardiff in just five days. Stephen cycled with Josh and his team for the final three days of...

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