Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp’s Michael Whitsed crowned UK’s Customer Experience ‘Professional of the Year’

News
20th November 2013

Michael Whitsed from our Falkirk site in Scotland has been crowned the UK’s customer experience Professional of the Year in the ‘Team Leader’ category at the Customer Contact Association (CCA) Excellence Awards, which were held at the National Museum of Scotland in Edinburgh on 13th November.

CCA is the leading independent authority on customer contact strategies and operations.  The annual CCA event celebrates excellence in the customer contact industry and is unique through its peer group judging process.

Michael was singled out for the award after he was able to demonstrate his ongoing commitment to excellent customer service, passion for dealing with his team and customers, as well as positively impacting the customer experience and our business objectives.

The judging panel, which included contact and customer service professionals from all sectors, recognised MichaelÂ’s passion for inspiring others across his team to drive business performance and how he effectively translates organisational goals and objectives into clear targets for his team.

The accolade was also awarded on the merits of the companyÂ’s investment in MichaelÂ’s ongoing and continual professional development.

Michael has been part of our team for over six years, starting out as a customer service advisor in March 2007 and then moving his way up to team leader.  He has now risen to the position of operations manager.

Commenting on his award win, Michael thanked his colleagues Colin Ross, Gareth Greene and Craig McIntosh for their support and encouragement.  He said: “It was such a great feeling to have so many people routing for me at the awards ceremony and pushing me towards success.  IÂ’m really proud of what I have achieved in my career with Webhelp UK and it’s a great reward to be recognised at this level.

“The support and development opportunities Webhelp UK has given me throughout my career is second to none and I am a true advocate of the company’s values and goals.”

David Turner, CEO of Webhelp UK, said:  Â“Michael is a very worthy winner of the national CCA award.  He has worked on several campaigns within Webhelp UK over the last six years and has demonstrated excellence in every role he has undertaken.

“He always strives to achieve service excellence and relishes the challenges of the company’s ever changing fast paced environment.”


admin
Article by: admin

News & Insights

Solution Designer
Service Provider
Technology Enabler
News
Brandon Aitken joins Impact Sourcing panel at the GBS Investors Conference

Brandon Aitken, CCO Webhelp SA, joined speakers on stage on the 20th November at the GBS Investors Conference, which was held at The Inkosi Albert Luthuli International Convention Centre Complex in Durban, Kwazulu Natal. The GBS Investor Conference is the flagship event of the South African Global Business Services Sector. It is hosted by trade body and sector association, BPESA in partnership...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Service transformation through a human lens at The Future of Service conference

Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here Webhelp Chief Customer Solutions Officer, Helen Murray, considers the impact of perception and reality in customer experience, as she prepares to be a panellist...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp Sponsors prestigious HR Award

The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded as ‘the’ event in the HR calendar, attracts over 800 HR and people professionals every year. The hugely anticipated annual gala dinner recognises, acknowledges and...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook