Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK wins two prizes at UK Employee Experience Awards

Webhelp UK, one of the countryÂ’s leading customer experience providers, has taken home two awards at the inaugural UK Employee Experience Awards in London.

Webhelp’s Rothesay site took home a silver award in the ‘Best Contact Centre’ category. The company’s corporate culture was recognised, with a silver award in the ‘Best for Learning & Development’ category.

Webhelp was nominated for ‘Best Contact Centre’ for its forward thinking approach after implementing the ‘212 Experience’ –  a concept aimed at helping drive a change in culture amongst employees based at the Rothesay centre.

This framework takes its inspiration from simple science. At 211 degrees water is hot but at 212 degrees it boils, creating steam which can power a locomotive. By applying that extra degree of effort great success can be achieved, which in this case is the ultimate customer experience.

The ‘Best for Learning & Development’ nomination came as a result of creating a fun, innovative and ‘insanely great’ environment to encourage high performance resulting in an excellent customer experience.

In a campaign initially developed during last year with then client Jigsaw24, a creative technology solutions business, Webhelp demonstrated how creating an enhanced employee experience through an innovative recruitment process and work space renovation, could produce a positive working environment that improves employee experience and increases team retention. The lessons learnt are now being applied across the whole business.

Part of WebhelpÂ’s credo is to encourage teams to treat customer service as an attitude not a department and to treat others as they would want to be treated.

David Turner, CEO of Webhelp, said:“It’s a great honour to come home with not only one, but two awards. It’s fantastic to know that the commitment we make to our employees is highly regarded. Furthermore, the leadership and ideas coming from the Rothesay site  are truly inspirational, a well deserved win.”

Webhelp_winning_Contact_Centre_UKEXAwardWebhelpUK_wins_Talent_Development_award

Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
WEBHELP BRING A BUZZ TO KILMARNOCK SITE

    Webhelp created a buzz in Ayrshire with the installation of two beehives at its Kilmarnock customer experience centre. In recent years, there has been a real reduction in bee numbers in the UK, so last year Webhelp announced a new partnership with Plan Bee Ltd, with the installation of its first ever bee colonies at its Sheffield customer experience centre. The Sheffield...

Blog
The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? Webhelp’s Innovation Director, Dave Pattman, looks at the impact of diminishing online confidence on the future of CX. With our screens full of references to fake news, bogus social media profiles and...

News
Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at...

Whitepaper
The Hybrid Model

As an international healthcare services organization, Direct Medica develops and implements innovative solutions to reshape the relationships between healthcare professionals, patients, industry players, hospitals and payers. For the past two years, the company has been developing a very...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook