Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

WEBHELP AND VODAFONE UK WIN ‘EXCELLENCE IN BUSINESS OUTSOURCING COLLABORATION’ AWARD AT 2018 CCA AWARDS

29th November 2018

London, UK, 29/11/2018

Global customer experience expert, Webhelp, and leading telecommunication company, Vodafone UK, scooped up the award for Excellence in Business Outsourcing Collaboration at the CCA Excellence Awards, held at the Hilton in Glasgow, Nov 15th.

Having successfully worked in partnership for 17 years, Vodafone announced a five year extension to its existing outsourced agreement with Webhelp in 2017. Now operating under a new and innovative partnership model called ‘Red Badge’, the partnership is setting new standards in outsourcing collaboration by creating truly integrated teams, with shared responsibility and shared goals.  This level of collaboration is breaking down the limitations of traditional outsourcing and through shared investment in people and their working environment, has delivered a significant increase in employee engagement with record levels of customer satisfaction and contact resolution.

“We are proud of our strategic partnership that is now in its 18th year. By investing in our people and their working environment, we have created two centres of excellence delivering customer care for Vodafone that are branded to the standard of Vodafone’s own sites. This investment has energised our workforce and created strong Vodafone advocates, fully aligned to the Vodafone culture and committed to delivering exceptional customer experience,” said Craig Gibson, Chief Commercial Officer, Webhelp.

As the only peer-judged awards programme, the CCA Excellence awards is the most prestigious awards ceremony in the customer service and contact centre profession. The coveted awards highlight the achievements of individuals and companies throughout the industry, and bring together peers in mutual celebration.

-Ends-

For further information, please contact:

Ewan McKay: ewan.mckay@uk.webhelp.com

Mark Hutcheon/ Mark Scott, Quiller:

mark.hutcheon@quillerconsultants.com

mark.scott@quillerconsultants.com


Tags:

Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook