Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK wins Mobile by Sainbury’s Contract

One of the UK’s largest customer experience providers – Webhelp UK – has won a significant new contract with Mobile by Sainsbury’s.

Mobile by Sainsbury’s will offer Nectar points on packages, handsets and accessories. The mobile network will be run as a joint venture between Sainsbury’s and Vodafone.

The two year, multi-channel, contract will involve advisors based at Webhelp UK’s Warrington site handling pay as you go customer calls and emails on behalf of Sainsbury’s new mobile phone network venture.

Mobile by Sainsbury’s is the latest in a number of new client wins for the company this year, including contracts secured with PhotoBox and NOWTV, as the company’s strategy for growth gathers pace.

Mike Purvis, Sales & Marketing Director at Webhelp UK, said: “Mobile by Sainsbury’s is an exciting brand for the Webhelp UK team to be working with. The breadth of our Mobile sector experience along with our focus on insight-led solutions will ensure we continually deliver the best possible customer service to Mobile by Sainsbury’s customers at a competitive cost to serve. Our focus on delivering excellent customer experience by reducing customer effort, integrating channels and applying appropriate next best action strategies at an individual customer level is clearly a winning formula” 

Mobile by Sainsbury’s Marketing Director, Emma McLaughlin, said: “Mobile by Sainsbury’s is delighted to be working with Webhelp UK in delivering a great experience for our customers.”

Webhelp UK, which was formerly known as Webhelp UK was acquired by Webhelp Group earlier this year, creating one of the largest customer experience providers in Europe, with revenues in excess of 370m Euros, 35 centres employing 17,000 people.


admin
Article by: admin

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
Rewarding exemplary employment initiatives

Author: Anton Manley, Chief Client Officer, Webhelp The UK Employee Experience Awards, now in their 5th consecutive year, have been designed to recognise and reward exemplary employment initiatives and quality employee experience (EX). Here Chief Client Officer for Webhelp UK, Anton Manley, reflects on his time as Chair of the judging panel… Regular readers of our blogs will realise that...

News
Pedalling hard for CF Warriors

Webhelp's Director of IT services, Stephen Dickson, joined record breaking Cystic Fibrosis warrior, Josh Llewellyn-Jones, this week, as he attempted his latest endurance feat by cycling from Edinburgh to Cardiff in just five days. Stephen cycled with Josh and his team for the final three days of...

News
Ten Heart-Warming Calls Show Why Consumers Prefer Human Customer Service

Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions   4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Case Studies
Webhelp People Analytics

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook