- Customer Experience and Contact Centre Services
- Webhelp Payment Services
- Global Enterprise Services
- Netino by Webhelp
- Technology enablement
Webhelp UK has been shortlisted for three prestigious industry accolades at this year’s CCA Excellence Awards, taking place in Glasgow on 25 November.
Categories the business has been nominated for include:
• Contact Centres – Great places to work, Webhelp Derby
• Best Outsourcing Partnership, Office Depot
• Contact Centre Team of the Year – B2B
The ‘Contact Centres – Great places to work’ category recognises Webhelp’s flagship Derby site, highlighting its role as a state of the art centre of customer excellence, pivotal to the on-going success of its UK business.
The size and design of the site have been credited with creating a more relaxed and stimulating working environment. Best in class facilities and a focus on employee engagement have helped to not only increase engagement levels but have also contributed towards the exceptional levels of performance seen across each of its campaigns.
The ‘Best Outsourcing Partnership’ shortlist comes as a result of Webhelp’s work with Office Depot. Over the past nine years, Webhelp has become a natural extension of the global supplier’s team delivering a range of solutions which have put the customer experience at the heart of what they do. The two businesses have forged a strong and successful working relationship with Webhelp assisting in growing the Office Depot business internationally, setting up sites in Morocco and South Africa.
The ‘Contact Centre Team of the Year – B2B’ nomination was secured through Webhelp’s relationship with another leading UK retailer. The business’s Helpdesk team were tasked with ensuring all its clients UK and Ireland stores maintain store compliance and meet all regulatory standards; whilst responding to faults and ensuring that they are efficiently resolved.
This was achieved by providing a complete end-to-end service ensuring effective communication between all departments and a strong administrative structure that tracked all the work undertaken.
David Turner, CEO at Webhelp UK, said: “These three nominations are testament to the hard work, dedication and innovative thinking displayed by colleagues across the business. It’s fantastic to know that the judges believe we are doing the best by both our clients and the people that work for us.
“The strength of these award entries are staggering. I’m proud to see that we are clearly pushing boundaries to make sure a first class customer experience is achievable across a broad range of clients.”
CCA Excellence Awards is the most respected and sought-after recognition programme, unique through its peer group judging process. The judging panel includes professionals from all sectors and senior executives with wide-ranging experience in customer contact and customer service.
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