Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK creates 50 specialist jobs

Webhelp UK has created an additional 50 new specialist jobs to provide the latest innovations in customer experience management.

Webhelp UK have been recruiting Customer Engagement Specialists for their Derby centre in an expansion they hope will continue to grow.

In time these new jobs could grow to 200 staff members – taking numbers over the 1300 mark.

Unlike the vast majority of their colleagues across the nine UK sites, these new recruits will not be in touch with customers via the traditional phone call method. Instead these advisors will support customer enquiries via, email, webchat and social media platforms.

It is a clear indication of the direction Webhelp UK is taking since its acquisition by Webhelp Group, which is now the largest independently-owned customer experience organisation in the world, with revenues in excess of 350m Euros and 16,500 employees globally. 

Director of Strategic Accounts at Webhelp UK, Anton Manley, said: “This recruitment drive demonstrates the incredible success of Webhelp UK’s relationship with BSkyB. 

“We already have a 3000-strong team at locations across the UK offering assistance to Sky customers. We now have the opportunity to extend our support and provide a fully integrated multi-channel service to all our clients and their customers.

“I am delighted that we’re able to create jobs through expanding our multi-channel offering.”

Mike Purvis, Sales and Marketing Director commented: “The growing partnership between BSkyB and Webhelp UK underlines the bond between two organisations that are leading their industries with innovative offerings and a shared desire to offer an excellent customer experience across both traditional and emerging social and digital media channels.

“This is another important step in Webhelp’s determination to create a European customer experience innovator with multi-channel capability.”

 


admin
Article by: admin

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
2019: Thought’s on what’s in store

What’s Ahead for CX in 2019? David Turner recently outlined his thoughts on 2018, in particular the recent highlights for Webhelp and some of his ideas on the road ahead for customer experience in 2019. I also want to look ahead to 2019, but taking a slightly different angle to the usual ‘top trends to look out for’ as featured in many business journals. At present, most of the...

News
Webhelp and SKY make it a hat trick of awards

London, UK, 30/11/2018 Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best Outsourced Contact Centre at the European Contact Centre and Customer Service Awards, which took place in London on 27th...

News
WEBHELP AND VODAFONE UK WIN ‘EXCELLENCE IN BUSINESS OUTSOURCING COLLABORATION’ AWARD AT 2018 CCA AWARDS

London, UK, 29/11/2018 Global customer experience expert, Webhelp, and leading telecommunication company, Vodafone UK, scooped up the award for Excellence in Business Outsourcing Collaboration at the CCA Excellence Awards, held at the Hilton in Glasgow, Nov 15th. Having successfully worked...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
Webhelp People Analytics

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook