- Customer Experience and Contact Centre Services
- Webhelp Payment Services
- Global Enterprise Services
- Netino by Webhelp
- Technology enablement
The prestigious appointment recognises Mr Munjal’s commitment to Scotland, Webhelp UK’s widespread influence as a major Scottish employer and India’s growing investment into Scotland.
The GlobalScot network promotes Scottish businesses at home and abroad and underlining the widespread influence of Scotland abroad and the benefits Scottish expertise can bring.
Since becoming part of the HERO Group in 2007, Telecom Service Centres, rebranded as Webhelp UK, has expanded rapidly to be one of the UK’s leading customer management providers.
It now has 5500 staff in 10 UK centres, seven of which are in Scotland, bringing employment to over 3000.
The company has established long term strategic partnerships with leading blue chip companies and is recognised as one of the sector’s most innovative and progressive companies.
Webhelp UK Chairman Mr Munjal today met Finance Minister John Swinney as part of his visit to Scotland.
Mr Swinney said: “I am delighted that Mr Munjal will join the network of GlobalScots who use their influence to promote Scotland internationally as a great place to invest and do business. The network has gone from strength-to-strength and now has 778 senior business leaders showcasing Scotland’s strengths.
“Breadth of knowledge, skills and experience is a key factor in Scottish business success. Having a leading businessman such as Mr Munjal act as a business ambassador will make a valuable contribution in supporting this Government and our enterprise agencies ongoing work to secure new investment and jobs to Scotland.”
In accepting the GlobalScot nomination, Mr Munjal said:
“I am proud to receive this on behalf of Webhelp UK and our employees who bring so much credit to our company.
“We are very aware of the important role that Webhelp UK plays in the communities where we operate and are delighted that we have managed to grow our business recently and bring more jobs to Scotland.
“I share the FM’s pride that a Scottish company is now receiving widespread UK recognition for its leading edge expertise in its field.”
Anne MacColl, chief executive, Scottish Development International, said: “Webhelp UK is one of the strongest players in Scotland’s dynamic call centre industry and we are heartened by the company’s continued commitment to Scotland – a sign of our ongoing attractiveness to major international companies.
Webhelp UK is one of the strongest players in Scotland’s dynamic call centre industry and we are heartened by the company’s continued commitment to Scotland
“The latest annual results for Scottish Development International show that 2011-12 was GlobalScot’s most successful year-to-date with over 450 requests for assistance from Scottish companies to members of the network. The figures also show that last year, 65 new members joined the network and 50 GlobalScot events were held in Scotland and overseas, with 430 attendees and 140 one-on-one meetings between companies and GlobalScots. “We look forward to working with Mr. Munjal as a valued member of our GlobalScot team in our continued effort to attract both new business to Scotland and to mentor Scottish businesses at home and abroad.”
The GlobalScot network is made up of over 778 members located throughout the world, working in a wide range of industries at the very highest level. GlobalScots all have strong connections with Scotland – whether through their heritage, ancestry or professional background – and each of them has a strong desire to see Scotland succeed in the global business arena.
One of the key aims of GlobalScot is to cultivate a more open business community in Scotland, where Scottish companies are happy to seek advice and learn from individuals who have already achieved a high level of success in their chosen field.
Offering their time and knowledge freely for the advancement of Scottish commerce, GlobalScots work together to form a truly unique network – one which gives Scottish companies and organisations an invaluable competitive edge in international business. GlobalScots will support companies by giving advice face to face/by phone; reviewing business plans; brokering introductions to target customers; speaking at events; attending events to promote Scottish businesses; hosting interns and fellows of The Saltire Foundation etc.
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