Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK announces appointment of Matt Camille as Account Development Director

Leading business process outsourcer, Webhelp UK, has announced the appointment of Matt Camille as account development director. Matt is responsible for the strategic development and growth of Webhelp’s increasing client portfolio; working closely with them to understand their business challenges and provide the right solutions.

Matt joined Webhelp in 2015 after spending 5 years as vice president of strategic accounts at Telepeformance in France, where he was responsible for managing the delivery and on-going development of key accounts in the telecoms and financial verticals both domestically and across Europe.

Matt comes to Webhelp with 20 years of experience working in customer management, having began his career at Convergys as an advisor and quickly moving into operational management and leadership roles with responsibility for key accounts across a variety of service sectors. In 2004 he became account director and owned the day-to-day relationship and strategic development of its Orange UK account, where he played a key role in migrating the PAYG customer service operations to India which grew to over 1500 advisors within only three years.

Having moved to 24/7 Customer in 2007 he took responsibility for developing strategic UK accounts; working with his clients to leverage the company’s growing capability in predictive analytics to provide valuable insight into customer behaviour in an effort to drive NPS and improve customer experience.

David Turner, Webhelp UK CEO, said:

“The arrival of Matt is part of our plan to attract the best industry talent and to support the development of our transformational outsourcing capabilities. We have doubled the size of our UK business over the last 3 years and expect this growth to continue as organisations look for outsourcing partners who know how to create exceptional customer experiences, and are prepared to co-invest in delivering significant change and contract based on outcomes.”

“With almost 20 years customer management experience, leading and developing outsourced relationships across a variety of industry sectors, we are pleased to welcome Matt to the team and feel that his expertise will be invaluable as we work with our clients to help them transform their businesses.”

Matt commented:

“Webhelp’s reputation for best-in-class operational delivery and providing intelligent business solutions, as well as the company growth and expanding European footprint are what attracted me to work for the company. Within a very short time I realised that Webhelp operated on a different level to any previous outsourcing company I have worked for in terms of its ability to deliver differentiated solutions and real business transformation for our clients with tangible benefits.”

“Over and above the business capabilities, I have been impressed and delighted to see how the company values are lived and breathed by the employees, working with people who show respect and support each other in a very dynamic business environment.”

 

Press Information:
For more information, or to arrange an interview, please contact
Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com


Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Regardless of age, consumers want a fast response and value data security

A clear preference for speed in customer service across the board The most important aspect of customer service for companies to prioritise is protecting consumer data (53%) Nearly two-thirds would pay more for a company’s product or service if a company deals with issues and queries quickly and effectively, even more than if a brand is involved in the community (44%) or has values...

News
Employees agree on the advantages of a cross age-group workforce

New YouGov research shows broad support for multi-generational and flexible working and fast resolution for customer service issues. 60% of British employees value the sharing of different view-points among a multi-gen workforce 76% support casual dress, working from home (76%) and flexible...

Blog
Whitepaper launch: Generations – Cohort views on CX and the workplace

Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK Region & Director Global Engagement, takes a look at employee issues and how they will affect the workforce moving...

Whitepaper
Generation: Cohort views on CX and the workplace

What changes do employers need to make to engage with an increasingly multi-generational workforce? How well do brands understand their customer demographics? Are their CX strategies being tailored to reflect differences in generational attitudes and behaviours? The Webhelp Disruptor Series...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook