Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK signs up Vodafone executive

News
31st January 2013

Jonathan Dryland joins our executive team as Director of Planning, Performance and Change for Vodafone.

 

 

 

 

 

No stranger to the mobile phone sector, Jonathan previously spent eight years working for Vodafone UK in its Retail Operations teams, running major change programmes, including the introduction of Concept Stores.

He also led a transition for the company’s retail units from sales-only to full sales and service function.

“Jonathan’s breadth of knowledge with the company provides us with genuine insight, which we can use to shape and tailor an even stronger customer service experience.” – David Turner, Chief Executive Officer

Jonathan said: “Both Webhelp UK and Vodafone UK have a shared value of putting customer experience at the heart of everything they do. Working in the retail arm of the business allowed me to develop an understanding of the Vodafone customer and I’m hoping to put that knowledge to use by creating even more focussed, customer-led approaches at Webhelp UK.”

Webhelp UK CEO David Turner commented: “Jonathan’s appointment further strengthens our Vodafone UK account. We have hundreds of team members across the country providing the highest levels of customer service on behalf of Vodafone UK. Jonathan’s breadth of knowledge with the company provides us with genuine insight, which we can use to shape and tailor an even stronger customer service experience.”

To find out more, read the story on CallCentreClinic.com


admin
Article by: admin

News & Insights

Solution Designer
Service Provider
Technology Enabler
Blog
12 trends of CX for 2020

As the countdown to Christmas continues, David Turner CEO for Webhelp UK, India and South Africa, looks at 12 themes that will be trending in CX for the coming year and looks back on a very successful year. My personal highlight for 2019 was the sheer number of new brands that we were able to bring into the business. It’s always a pleasure to reflect that so many market leaders have...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Record breaking awards year for Webhelp

The votes are done and dusted, the yeas and nays have been counted and the results are in! The Customer Experience Awards season has now drawn to a close and we are happy to announce some excellent news for the UK, India and South Africa team here at Webhelp. Across all the regions, our...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook